Patient Liaison - Customer Services Advisor

Customer Services Advisor - Marketing & Self Pay (Woking Hospital)

Location: Woking Hospital, Surrey. Contract type: Permanent, Part time (up to 37.5 hours per week). Salary: Up to £27,000 per annum depending on experience.

Key Responsibilities

• Manage and nurture self pay enquiries received via Salesforce and the Contact Centre.
• Communicate with patients by phone and email to understand needs and provide information.
• Produce accurate self pay quotes and pricing.
• Act as a key point of contact throughout the enquiry journey.
• Support price matching where appropriate to maximise conversion.
• Liaise with medical secretaries, consultants, and internal teams.
• Maintain accurate records and updates within Salesforce.
• Support local marketing activity for the hospital.
• Create, schedule, and manage engaging social media content.
• Film, edit, and publish short form video content (e.g. Instagram Reels, Shorts, LinkedIn video).
• Use creative imagery, captions, hashtags, and wording to grow reach, engagement, and followers.
• Monitor content performance and apply learnings to improve future posts.
• Support hospital events, open evenings, and community engagement activity.
• Maintain marketing data, materials, and contact lists.

Skills & Experience

• Essential: Experience in a customer facing or administrative role.
• Confident communicator with strong interpersonal skills.
• Comfortable using IT systems and social media platforms.
• Organised, proactive, and willing to learn.
• Comfortable creating digital content, including short form video.
• Desirable: Experience using Salesforce or a CRM system.
• Desirable: Experience supporting marketing or social media activity.
• Desirable: Interest in healthcare, marketing, or commercial roles.

Knowledge, Skills & Behaviours

• Customer focused.
• Commercially aware and business minded.
• Creative with attention to detail.
• Confident and professional communicator.
• Competitive, motivated, and results driven.
• Able to manage multiple priorities in a small team.
• Helpful and supportive.

Benefits

We offer a range of fitness, lifestyle, health, and wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options. Choose the benefits that match your needs.