Patient Journey Partner

The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Local promotional customer facing role unlocking value along patient journeys.

The Patient Journey Partner (PJP) is a senior level role, empowered to work within the local ecosystem to produce better outcomes for patients. This role is field based and promotional in nature.

• Focuses on bringing true value to patients and stakeholders
  • Accountable for having a local strategy (Outcomes Based Plan) in place for a given TA that strives to create value via a Triple Win approach.
  • Responsible for developing and delivering outcomes that will help realise Roche's local vision.
  • By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders.
• Acts as trusted partner and is the primary point of contact between stakeholders and Roche
  • Co create solutions in partnership with external stakeholders, in compliance with applicable rules and regulations and in alignment with other internal stakeholders.
  • The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients via the Triple Win faster.
  • Closely liaises with all necessary stakeholders (both internal and external) to realise sustainable access to healthcare for patients across a patient journey for products post license.
  • Ensures great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.
  • Lives the Visionary, Architect, Coach, Catalyst (VACC) model.
• Stewards Roche's products through their lifecycle and supports their appropriate use in a factual and balanced manner.
  • Facilitates the provision of information on disease area and relevant Roche solutions upon request.
  • Strategically prioritise projects/initiatives and deliver on these to improve patient outcomes.

Who are you?

You demonstrate personal purpose in improving the patient journey, as well as a strong passion to bring value and impact to the healthcare ecosystem.

You are a true visionary, defining and embedding the strategy around creating better health outcomes for more patients faster, bringing a strong entrepreneurial mentality with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand).

In addition, you bring the following skills & experience:

• Visionary: defining and embedding the strategy around creating improved patient journeys
• Mindset
  • Strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)
  • Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche
  • Self managed and self directed - altruistic in supporting the Roche global network
  • Display of integrity in everything (open, honest, ethical and genuine)
• Enabler mindset leveraging the internal and external networks to create value, sharing back and scaling.
• Boldly acts on key decisions and opportunities and boldly stops any activity that is not adding value. Ability to say "No" to stakeholders when not in alignment with our vision and values.
• Take personal responsibility for maintaining high ethical standards and operating in compliance with local and global Roche policies, including the Roche Group Code of Conduct, Quality Management System and the IPHA Code of Practice for the Pharmaceutical Industry
• Proficient in English to collaborate internally across the broader Roche enterprise is highly desirable.

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advancing science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.