Patient Growth Specialist

At 32Co, we're on a mission to revolutionise healthcare by empowering generalist clinicians to deliver specialist care to millions of people. Imagine being able to go to your local healthcare professional, and get the quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets.

Backed by Tier 1 investors from day one, Balderton Capital, investors behind Revolut, City Mapper, and Depop, we're rapidly expanding our operations across the UK and beyond. With a proven model and strong traction, we have ambitious plans to expand into other healthcare verticals - bringing the same level of innovation and accessibility to new areas of medicine.

The role

We're building a patient growth team from the ground up, and we need someone to help run it. You will be one of the first people patients speak to on their Sleep journey, and one of the key reasons they take the next step.That means owning the top of the patient funnel: connecting with inbound leads quickly, having warm and purposeful conversations, and converting interest into action.

This is a high-volume, high-energy role - but it's not a call centre. You'll be working with genuinely motivated patients who already want help with their sleep. Your job is to make sure they get there. You'll manage your pipeline in HubSpot, work closely with our clinical team, senior AEs and play an active part in shaping how we do this.

What you'll do

• Own the patient journey from first contact through to booked appointment.
• Lead fast, high-quality conversations that build trust and drive action.
• Keep your patient pipeline flowing - from new leads to follow-ups and re engagements - making sure every opportunity counts and no opportunity slips through the cracks.
• Contribute to experiments, messaging tests, and playbook development to continuously evolve how we convert interest into appointments.
• Closely monitor your results, identify opportunities for improvement and proactively propose strategies to increase conversions and contribute to the team's success.

Who you are

This role is perfect for someone early in their career who wants to learn fast, take ownership, and be part of building something from the ground up. You're energised by talking to people and excel at making others feel heard, even when managing many conversations. You're organised, persistent without being pushy, and combine genuine warmth with commercial drive. You'll be a great fit if you are:

• People focused: You listen carefully, build rapport easily, and can clearly explain processes, answer questions and engage potential prospects.
• Resilient and proactive: You stay positive when conversations don't lead to immediate bookings and remain committed to helping patients find the right time to access care.
• Organised and accountable: You manage multiple patient conversations responsibly and make sure no one who needs support is overlooked.
• Collaborative: You work closely with clinicians and internal teams to ensure patients have a safe, smooth, and supportive experience.
• Curious and improvement driven: You look for ways to improve how we communicate with patients and make it easier for them to access the care they need.
• Able to commute to our London (Hoxton) office on Monday, Wednesday, and Friday.

Why you'll love working here

• Seeyourworktranslateintoreal world impact - help change lives every day and connect with the people whose care you're improving.
• BuildthefutureofHealthTech-tacklemulti billiondollarchallengesthattrulymatter.
• Accelerateyourcareer-takeonnewchallenges,expandyourskills,andgrowalongsideahigh performingteam.
• JoinacompanybackedbytopVCswithamulticultural,ambitious,andhigh calibreteam.
• Enjoy abirthdaydayoff-because noone should work on their birthday!
• Teamperks ,includingregularteamlunches,quarterlysocialsandanannualretreat.