Patient Experience Administrator

Patient Experience Administrator

The closing date is 03 July 2026

An exciting opportunity has arisen for a confident, dynamic individual to join the Patient Experience Team to support with the day to day activities in the Patient Experience within Corporate Nursing. The successful candidate will be supporting the members of the team and working closely with the Patient Experience and Engagement Lead (PEEL) and the Associate Director of Patient Experience & Engagement (ADPEE) at the Queen Elizabeth Hospital. The role will involve supporting all administrative duties that support patient experience, engaging within the trust and with patients, their families and external stakeholders. The ADPEE and the PEEL are points of contact for patients and their families to provide feedback about their care. Patient experience also coordinates the National Patient Surveys and the Family and Friends Test (FFT) to ensure the patient's voice is heard and feedback shared and acted upon if the experience has been poor.

The post holder will be responsible for maintaining all accreditation records and supporting the collection of data and evidence required for re accreditation, in addition to providing routine administrative support to the feeder forums with these accreditations. The post holder plays a vital role in maintaining up to date records of all service related contracts and ensuring that contract renewal processes are initiated in a timely manner.

PLEASE NOTE: Previous applicants need not apply

Main duties of the job

• To undertake a wide variety of clerical duties and support the functions of the Patient Experience Team, including creating purchase orders for the FFT and National Surveys, and facilitating information sharing both within the trust and externally.
• Minute taking and discussing with the ADPEE and PEEL the compilation of Chairs assurance reports for the four patient experience Forums.
• Supporting room bookings, etc, for the patient experience team and the Chair of the Patient Panel.
• Providing flexible administrative support to the Patient Experience Team, responding in a timely manner.
• Maintaining computerised and manual filing systems, ensuring information can be retrieved easily on request.
• Using computerised databases and information systems to input, record and receive patient experience information, with appropriate levels of training and providing reports when asked for FFT.
• Answering telephones and receiving visitors to the department, taking messages or passing callers on to the appropriate member of staff.
• Providing administrative support in accordance with the Patient Experience Team's needs.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state of the art hospital due to open in 2031/32 and we are also carrying out one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper based patient records from 2026 and will lead to better, safer, joined up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Person Specification Skills, abilities and knowledge

• Excellent written and verbal communication skills
• Can effectively use IT applications appropriate to the role, and ability to learn new programs
• Able to complete tasks within agreed timescales
• Able to organise and prioritise own workload
• Understands when to elevate issues to more senior colleagues
• Demonstrate supportiveness with high visibility and an engaging approach
• Understanding of confidentiality

Qualifications/training and professional development

• GCSE or Equivalent
• Ability to take minutes as required

Experience

• Strong administrative background
• Knowledge and experience of databases
• Experience in using Microsoft Office i.e., Word, Excel, Publisher and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust