Patient Appointments Clerk Mersey Care NHS Foundation Trust

Employer:

Mersey Care NHS Foundation Trust

Location:

Liverpool, L7 9NJ

Pay:

£24,465 per annum

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

15/04/2026

We are looking for a Patient Appointment Clerk to join our team at Norris Green Hub, Falklands Approach.

This post is to provide a comprehensive administrative and clerical service to an excellent standard, ensuring a high level of accuracy within the Patient Appointment Centre across the Local Services Division.

The post holder is expected to work closely with the team.

On occasion this post will be required for cross cover and travel across various sites across the Mental health care division within the Liverpool and Sefton area.

Designated contact person for all outpatient matters within the Patient Appointment Centre.

Proactively manage telephone calls; many may be of a sensitive nature from service users and carers or from other healthcare professions, which require a high level of confidentiality and sensitivity.

Communicate professionally and effectively with service users and carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.

Covering Reception as and when needed.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care'

• care that is safe, effective, positively experienced, timely, equitable and efficient.

We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.

We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please refer to the attached Job Description and Person Specification for further details on the role This advert closes on Thursday 19 Mar 2026