Patient Access Cordinator

This post is only open to internal applicants.

Patient Access Cordinator NHS AfC: Band 3 Main area Dermatology Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Rotation shift patterns of 8-4pm, 9-5pm and 10-6pm) Job ref 196-A&C918

Employer Guy's and St Thomas' NHS Foundation Trust Employer type NHS Site Guy's Hospital Town London Salary £30,039 - £31,088 Per Annum inc HCA Salary period Yearly Closing 16/07/:59

Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas' has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children's Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.

Job overview An exciting opportunity has arisen for full-time Band 3 Patient Access Coordinator in the Dermatology Department.

This is an exciting position where the successful candidate will work at Guy's Cancer Centre as part of an established team that offers outpatient services for the department.

Main duties of the job We are searching for a committed, motivated person with strong organisational abilities and meticulous attention to detail. The chosen candidate will be able to prioritise, plan, and work independently in order to meet targets and adjust to changing workloads. The role will include back office work as well as working in Reception, where you will have direct personal contact with patients.

Working for our organisation

• The post holder will have the opportunity to positively influence the patient pathway since the department is strongly committed to providing excellent service. Working with confidential data is a requirement of the position, and the ideal applicant will have excellent customer service and data quality skills.

Detailed job description and main responsibilities The primary goal of the position :

1. Providing a professional and high quality customer service to patients while manning our reception areas within the Trust.
2. Developing and maintaining strong relationships with services to ensure patients appointments are scheduled timely and in line with Trust guidelines and queries are escalated to the appropriate departments.
3. Ensuring accurate data entry to help the Trust meet all internal and external access targets in relation to outpatient appointments
and pathway management.
4. Providing a high quality service for patients and clinical teams

Person specification Qualification and Education

• Good general education with English and Maths to GCSE standard or equivalent
• Relevant NVQ 3 or equivalent qualification or experience
• Qualifications and training in customer service
• IT proficiency in Microsoft Word, Excel, and Epic software used in hospitals.
• Proven experience of working in an administrative role demonstrating evidence of working with confidential documents and information
• Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
• Experience of working both autonomously and in a team
• Experience of an administrative role within the NHS.
• Knowledge of medical terminology

Skills/Knowledge/Ability

• Excellent organisational skills and attention to detail
• Ability to work as part of a team as well as using own initiative
• Understanding of confidentiality and its application and maintenance in and out of the workplace
• Knowledge of clinical systems
• To be flexible in their approach to the work, according to priorities and changing organisational systems

Guy's and St Thomas'celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study's at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual's personalcircumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.

Your e-mail address is important to us -We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Please apply for this post by clicking "Apply Online Now."

Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Maria Nunez Job title Service Manager Email address Additional information For any queries about the role, please email

Our dedicated and talented staff make it their mission to provide outstanding care for our patients.

Fake job offers for medical professionals living abroad The Trust has been made aware of a scam targeting medical professionals living abroad who are being sent fake letters offering a job. These letters contain the Trust's contact details and are often signed by the Chief People Officer.

These letters are fake.

If you receive an offer of employment, please do not reply to the letter, provide any personal details, or send any money to anyone asking for a fee for the placement/job . click apply for full job details