Passenger Assistant Supervisor

Full time Civic Recruitment Limited United Kingdom

Posted On 24/04/2026

Job Information

Social / NGO / Health & Care

City Plymouth

Province Devon

Postal Code PL2

Job Description 6 Month Contract With A local Authority

Job Purpose

To support and supervise Passenger Assistants within the School Transport Team, ensuring safe, effective, and high-quality transport services for students across Plymouth. The role focuses on staff support, training, performance management, and maintaining strong operational standards.

Key Responsibilities

• Supervise and support Passenger Assistants across the Plymouth area
• Travel to various locations, including accompanying Passenger Assistants and students on transport routes when required
• Deliver classroom-based training for Passenger Assistants
• Manage performance, including providing feedback, addressing issues, and supporting absence management processes
• Respond to queries from parents, schools, Passenger Assistants, and transport operators, including handling challenging situations
• Complete Health & Safety documentation, including incident reports and investigations
• Maintain accurate records using internal systems and databases
• Support continuous improvement of service delivery
• Undertake additional duties appropriate to the role as required

Requirements

• Access to a vehicle for travel across Plymouth
• Enhanced DBS check
• Proven supervisory experience, including performance management, training, and absence handling
• Experience delivering training in a classroom setting
• Understanding of Health & Safety practices
• Strong communication and customer service skills
• Proficient in Microsoft Office and database systems
• Ability to work independently and use initiative
• Positive, can-do attitude and a good sense of humour
• Experience working with Special Educational Needs (SEN)

Additional Information

• Hours: 29 hours per week, Tuesday to Friday
• Pay: Bi-weekly payments
• Location: Plymouth (travel required across the local area)