Parts and Hubs Administrator

Hello, we're ICE - Industrial Cleaning Equipment. With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.

What part will you play? A vital one! As a Parts and Hubs Administrator, you will be Setting up new part numbers and prices on SSP (our internal database) Closing cases and actioning parts correctly when sent out Process and administer customer orders on SSP and process the correct discount in their contract agreement. Answering calls and liaise with customers regarding updates for parts on sales orders. Manage requests from customers, from quotation through to processing and parts ordering. Processing parts direct to site from cases logged from the Helpdesk - Parts Supply

• Setting up new part numbers and prices on SSP (our internal database)
• Closing cases and actioning parts correctly when sent out
• Process and administer customer orders on SSP and process the correct discount in their contract agreement.
• Answering calls and liaise with customers regarding updates for parts on sales orders.
• Manage requests from customers, from quotation through to processing and parts ordering.
• Processing parts direct to site from cases logged from the Helpdesk - Parts Supply

How we will support you:

We will enrol you in the ICE induction programme where you'll get a bird's-eye view of how ICE works as a business. You will spend time learning about how our different teams play their part to make ICE the success it is and spend time with everyone and even get to go out on the road with our drivers. After that, we encourage personal development and career progression, offering further on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a video call with a member of our Talent Acquisition Team and then an in-person interview at our office. We will communicate with you throughout. Due to the large volume of applications received, we are unable to respond to every application. If you have not heard back from us within 14 days of your application, unfortunately, on this occasion, your application has been unsuccessful, but we would like to take this opportunity to wish you every success in your future job search.

What you need to join with:

• Educated to GCSE level or above with a grade C (or equivalent) pass or above in English and Maths
• Previous experience in a similar role/environment is desirable
• Competent user of Microsoft Office Applications
• IT literate
• Skilled at managing work-flow within tight time-scales

Competitive salary

• Private healthcare
• 21 days annual leave plus bank holidays
• Enhanced workplace pension scheme
• Access to our discount and wellbeing portal,
• ICE Cube Life assurance which is 2x annual salary
• Bonus payment of £100.00 following 5 years' service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years' service
• Holiday buy back scheme

How we do it:

With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments. At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

ICE is an equal-opportunity employer, and we're on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.