Parts & Dealer Support Specialist

Do YOU speak Mandarin and have experience in PARTS OPERATIONS or ENGINEERING / AUTOMOTIVE SUPPLY CHAINS? Do you enjoy working with data, managing priorities and supporting dealer enquiries in a structured and professional manner? This role offers broad exposure across parts planning, inventory control and aftersales operations within a growing OEM-backed organisation.

My client is continuing to expand its UK aftersales and parts operation and is looking to appoint an OEM Dealer Support & Parts Planning Specialist to support the developing dealer network. This role sits at the centre of parts operations, balancing inventory planning, backorder management and day-to-day dealer support activity.

Salary: 40K - 50K - depending on experience and current salary, + benefits

Location: London

Work Style: 100% Office-based

Language: English & Mandarin

Key Responsibilities

• Analyse parts demand, sales trends, stock position and backorder data to support replenishment planning
• Prepare and manage purchase orders for spare parts, accessories and selected aftersales products
• Monitor stock coverage, identifying shortages, supply risks and slow-moving parts
• Support inventory performance reviews to balance availability and stock investment
• Manage daily backorder status and follow up overdue or high-impact supply issues
• Prioritise critical backorders based on vehicle-off-road cases and customer impact
• Provide clear updates on backorder position, recovery actions and expected supply timing
• Act as a key point of contact for dealer parts enquiries including availability, order status and system issues
• Liaise with internal teams across service, technical, warranty and finance to resolve dealer issues
• Maintain accurate parts data and support operational reporting and process improvement

What We're Looking For

• Experience in automotive / heavy machinery parts operations, inventory planning, supply chain or aftersales support
• Understanding of parts replenishment, stock control and fulfilment processes
• Experience managing backorders or coordinating supply issues
• Strong communication skills with confidence dealing with dealer networks
• Analytical approach with high attention to detail
• Proficient in Microsoft Excel and other Microsoft Office tools
• Experience using SAP or other ERP or inventory systems desirable
• Ability to work independently in a fast-moving operational environment