Parts & Administration Manager, Mobile Cranes - Biggleswade

Parts & Administration Manager, Mobile Cranes - Biggleswade

We are pleased to offer an exciting opportunity within Liebherr-Great Britain Ltd for a Parts & Administration Manager to join our LWE Mobile and Crawler Crane After Sales team. This role plays a key part in driving departmental success, ensuring efficient operations across Parts, Administration and Warranty teams, while supporting our core values of Business Performance, Customer Focus, People & Teamwork, and Leadership.

Your Responsibilities

• Managing, supporting and developing members of Spare Parts, Service and Warranty Administration teams.
• Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
• Identifying training and development needs and promoting continuous improvement within the team.
• Fostering a positive and collaborative working environment.
• Confirming the validity of warranty claims received and maximizing the levels of labour, materials, spare parts and sub-contract items recovered.
• Ensuring team provides clear, concise and accurate claims, of all types, to our suppliers.
• Questioning the acceptability or validity of a component or claim at any stage in the process, obtaining better information from the depot and communicating effectively to the concerned factory.
• Assisting in resolving accounts queries for both credit control and accounts payable departments.
• Ensuring correct documentation for returning both new and failed parts to factories.
• Establishing and maintaining good communications and effective relationships between suppliers, factories and internal departments in the UK and abroad.
• Issuing credit note requests.
• Preparing, distributing and monitoring documentation for Extended Warranties and Contracts.
• Monitoring and reporting on Service Information progress.
• Preparing reports and statistics on all aspects of the departmental activities.
• Collecting data and preparing reports on Key Account customer performance.
• Supporting the After-Sales team ensuring clear and concise communication between departments.
• Undertaking all work in accordance with the company's Health & Safety, Quality and Environmental policies and arrangements, implementing safe systems of work as necessary.

Your Profile

• Previous experience in a similar role and/or relevant industry.
• Strong people management or team leadership experience.
• Excellent organisational and prioritisation skills.
• Ability to perform effectively under pressure.
• Strong communication and stakeholder management skills.

Our Offer

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development.

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.