Partnering Support Officer

We have an exciting opportunity for an experienced individual to work in our South London Regional Property Team on a temporary, part-time, 16-hour contract for 12 months (Mon - Weds).

The role will beto provide support to the senior managers and surveyors within the team, helping contact customers, liaise with contractors, progress repairs within our South London properties & ensure great updates and record keeping.

This is a busy, fast paced operation and the ideal candidate will be used to working in a similar environment where organisation is key!

What you'll need to succeed

• Expectation of our residents is high and budgets are tight, so this role requires a candidate that and has an aptitude for detail and working under pressure.
• We would anticipate you would have a commercial awareness and be able to follow and input into businesses processes.
• Alongside excellent communication skills, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software. We would encourage candidates that have a natural curiosity for resolving problems and genuine passion for helping our customers.

Duties will include but will not be limited to the following

• Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments
• Managing the CRM system, responding to enquiries and assisting the Repairs Manager to investigate complaints.
• Leading on keeping regional trackers up to date and to control the data input to ensure accuracy
• Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updates
• Proactively assisting the team with general administration or telephone duties along with being the first point of contact, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholders

What you'll need to succeed

• Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
• Experience of analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in reporting
• Experience of working with external stakeholders
• Experience of dealing with customers and responding to customer enquiries on the phone and in writing
• An experienced user of Microsoft Office and the ability to easily learn other IT packages
• Strong administrative skills and the ability to manage a varied and demanding workload
• Ability to work independently and use initiative to problem solve

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details!