Part-Time Seasonal Support Receptionist

Contract Type: 6-month Temporary Contract, (Fridays, Saturdays and Mondays, preferred)

Reporting To: Head of Client Services

Location: Office/Hybrid

Purpose

The Phone Receptionist forms a crucial part of our Client Services team during our busiest months of the year. The role supports the team by answering client queries, transferring calls and taking messages. Performance indicators: - Response times - telephone, email and internal comms - Daily 0% missed call rate target

Responsibilities

The receptionist's core responsibilities are:

• Answering the office main line
• Monitoring shared inboxes, dealing with a range of enquiries
• Responding to viewing and / or appraisal enquiries
• Coordinating with TMH staff and Viewing Hosts working across our peak times
• Supporting aspects of team administration both internal and external

Knowledge & Skills

• Experience in a customer-facing role
• Ability to prioritise tasks effectively
• Exceptional written and verbal communication skills
• Excellent administration skills and attention to detail
• Enthusiasm for working collaboratively as part of a team

Team

The Client Services Coordinator reports into our Client Operations Manager. As it is a cross-functional role, it also works closely with the Commercial Team.