Part-Time Customer Resolution Specialist

Arcus FM in Redditch is hiring a part-time Customer Resolution Agent to handle escalations and complaints across calls, emails and other channels. The role is 20 hours per week, with shifts 7am-7pm over 7 days, offering a pro rata salary of £29,256 depending on experience.

You will manage end-to-end investigations, keep systems updated, and strive to resolve issues within SLAs. The ideal candidate is a confident, empathetic communicator with strong time management, attention to detail and a