Paralegal (Legal Advice)

These are exciting times at ARAG, as we've been through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Legal Advice Paralegal opportunities available in our Bedwas office.

About the role

As a Legal Advice Paralegal, you'll be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You'll be handling queries from customers on a range of legal areas by establishing the facts of the customers' legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.

Key responsibilities

• Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met / exceeded.
• Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product / private funding.
• Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers' and business partners' needs.
• Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
• Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.

In this role you'll get exposure to (and be trained on) many different areas of Law, which makes this an interesting and varied, customer-facing role, and one that will really develop and hone your legal knowledge and expertise.

This is a fantastic opportunity for you, as an ambitious and customer-focused Law Graduate, to embark on your Legal career with a growing, market leading financial services organisation who can offer you full training, a generous benefits package, genuine work life balance, ongoing support and career development & progression.

Key candidate requirements

• Legal Graduate (Legal Executive, LPC / BVC / LLB) - essential.
• Post graduate legal qualification(s) and/or relevant legal work experience.
• Sound practical knowledge and understanding of employment, property, consumer law, and ability to learn and advise on family, wills & probate, landlord & tenant and commercial law.
• Exceptional telephone manner, demonstrating honesty, empathy and sensitivity when dealing with customers.
• Team work orientation with a collaborative, customer focused approach.
• Strong negotiation skills, analytical, methodical and proactive problem solving ability.
• Resilience and motivation to succeed in busy, fast paced environment.

Additional information

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work life balance that works for them. This will be a hybrid role (after your initial training period is complete) and we can offer you generous remuneration and an attractive benefits package.

Benefits

• 26 days holiday, with option to buy up to 5 additional days.
• Company pension scheme with option to increase contributions.
• Group income protection for all employees.
• Group legal protection for all employees.
• European Motor Assistance and Home Emergency Assistance.
• Inclusion in our health cash plan.
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
• Option to join our Sports & Social Club, organising discounted events such as theatre visits and shopping trips.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.