Outreach Engagement Officer

About The Role

Working Hours: 35 hours per week

Contract Type: 2 x Full-Time, Permanent

Additional Payments: 6.7% Flexibility Payment, Casual Car User Allowance

The team operates an eight week rolling rota consisting of Earlies 06:00 - 12:30; Day 09:00 - 16:30; Evening 13:00 - 20:30. During periods of extreme cold weather when the temperature is at zero degrees or below overnight there will be the added requirement to work nights on a rotating shift pattern. Night time Outreach would be between 21:30 - 04:00

Closing Date: 05 October 2025

This role is subject to:

• 2 References - where possible we require 3 years' employment history
• DBS (Disclosure and Barring Service) clearance - Enhanced disclosure check. Appointable candidates will be required to apply for DBS check. Information provided will be handled confidentially.

This is a rewarding role which involves working face to face with Manchester's homeless community. The role involves identifying support needs for eligible clients and making appropriate referrals into temporary accommodation.

This role is crucial to reducing rough sleeping in Manchester and to ensuring that homelessness is as brief as possible and non-reoccurring.

This is an extremely rewarding but challenging role which offers opportunities for knowledge building and training. Rota includes day and evening shifts and occasional weekend work, with a 6.7% flexibility payment for this.

About The Candidate

The successful candidate will be empathetic, have strong people skills and be passionate about ending homelessness. You will be a flexible and motivated worker who can deal with rapidly changing situations and work in a fast paced environment, using a holistic approach. You will liaise with clients who are rough sleeping, agencies and managers about ongoing issues and work collaboratively to ensure rough sleepers receive correct support into different accommodation options.

We are looking for staff who are flexible, resilient and hard working, with a passion for reducing homelessness and an understanding of the challenges faced by individuals experiencing homelessness. Empathy and compassion are essential. If you would like further details, please contact Peter Bell on or Dan Wilkinson on

About Us

We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives.

Our Manchester is our vision for a fairer, greener and healthier city. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours.

• We take time to listen and understand
• We work together and trust each other
• We value differences and treat each other fairly
• We own it and aren't afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - up to 26 days plus bank holidays, increasing to 31 days after five years; option to purchase up to two additional weeks
• Public Sector Pension scheme with life cover
• Enhanced parental and carers leave
• Discounts and perks through MCR+ (travel, holidays, shops, etc.)
• Learning and development opportunities including onboarding, workshops, apprenticeships
• Good Employment Charter commitments and annual pay reviews
• Up to 3 days volunteering leave

Creating an Inclusive Team at Manchester City Council

We actively welcome applications from all backgrounds, with a focus on diversity and inclusion.

Support During the Process

• Interview Adjustments: Let us know if you need adjustments to demonstrate suitability
• Accessible Formats: ReciteMe tool is available via the careers page for accessibility

Pre-Employment and Other Checks

• Right to work in the UK; visa sponsorship is not guaranteed
• References from current and previous employers
• Proof of qualifications
• DBS check as required by role
• Proof of Manchester residency where required
• Police vetting and BPSS clearance where applicable
• Driving licence if the role requires it

These checks are part of our commitment to safety and security.

Further information about the role and adjustments can be requested by emailing .