Outpatients Bookings Administrator

Title: Bookings Administrator - Outpatients, Hereford Hospital

Location: Hereford Hospital, Hereford

Type: Permanent, Part-time (30 hours per week, 08:00-16:00)

Salary: £25,038 per annum pro rata

Overview

As the Bookings Administrator you will manage a large volume of email requests from referrals to appointments, coordinate appointments, room and consultant availability, and support clinic scheduling to meet the hospital's service delivery standards.

Responsibilities

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support meets the required standards and timescales.
• Maintain attention to detail to keep all data/information accurate, using the appropriate system and format.
• Prepare standard and ad-hoc reports as required by the department.
• Handle appointment bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience working in a customer-facing environment.

Benefits

• Free gym membership.
• Health assessments.
• Retail discounts.
• Pension options.