Outpatients Booking Clerk

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Main area Clinical Services and Compliance Grade NHS AFC Band 2 Contract Fixed term: 6 months (permanent) Hours Part time - 20 hours per week (2x 20 hour 15 minute post) Job ref 345-COR

Site North Tees and Hartlepool Hospital Town Stockton-on-Tees Salary £25,272 Pro rata per annum Salary period Yearly Closing 09/07/:59

Job overview Advert may close early if sufficient volume of applications is reached

2x 20 hour 15 minute post

We are seeking to recruit highly motivated and enthusiastic Booking Clerks within Outpatient Central Bookings. You will be a member of a team in an extremely busy department providing a high quality service to internal and external users.

The post holder will be responsible for assisting in the provision of an efficient and effective outpatient appointment booking service. The outpatient department operates between the hours of 8.30am and 5.00pm.

Main duties of the job You will be required to provide an efficient, accurate and timely service to assist in patient care whilst adhering to strict deadlines. The post holder will be required to learn a range of tasks and will need to adapt to a changing environment.

The outpatient department processes in excess of 800 appointments per day, both face to face and via the telephone. Due to the complexity and variety of clinics that are operating every day, the booking process is a complicated procedure utilising a confidential patient database and an automated telephone system based in the call centre and the post holder will be required to have a complete knowledge of all clinics held within the trust.

Working for our organisation At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We actively encourage staff involvement with staff networking events and staff survey

"Together we are North Tees & Hartlepool"

Detailed job description and main responsibilities Book outpatient appointments and manage allocated clinic bookings as requested within the agreed booking schedule, following all trust policies, procedures and processes, and using appropriate technologies, e.g. Patient Administration System and automated telephone booking system.

Responsibility for making decisions with regard to inserting outpatient appointments, making sure that the clinics are run as efficiently as possible, whilst taking into account clinical priorities and ensuring that patients are seen in order of appointment.

Ensure that all outpatient activity is entered onto the outpatient systems and that any data recorded is accurate and relevant in accordance with the Data Protection Act 1998.

The post holder will be expected to communicate and work effectively with all members of the booking team, liaising with medical and nursing staff, other departments and internal service users across the trust.

The post holder will be expected to liaise with external service users such as patients, GP's and other hospitals adopting a professional manner at all times.

The post-holder must treat colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team.

Ensure that all trust policies, procedures and guidelines relating to confidentiality and Caldicott Principles are strictly adhered to when handling patient files or discussing patient needs etc.

Develop and maintain a broad understanding of national, regional and local waiting list targets and take appropriate action to assist in the timely resolution of a significant number of enquiries regarding the partial and full booking processes.

Qualifications

• GCSE at grade C (4) or above in Mathematics & English Language or equivalent
• NVQ at level 2 in Business Administration (or equivalent)
• IT qualification (ITQ at level 3 or equivalent)
• NVQ at level 3 in Business Administration (or equivalent)

Experience

• Experience of clerical work involving computerised systems
• A good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications, particularly MS Word and Outlook.
• Experience of a healthcare environment, Outpatient Bookings would be an advantage.
• Experience of working within a multi-disciplinary team
• Knowledge of medical terminology
• Knowledge of appointment systems such as Trakcare, Choose and Book, SystmOne

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS) It is the policy of North Tees and Hartlepool NHS Foundation Trust, that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. The DBS check will be undertaken during the pre-employment check screening.

Qualifications Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted. You will also be required to provide original copies as part of the pre-employment check screening.

New Starters - Probationary Period For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

Employment References As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e mail addresses for all referees are included on their application form. Personal references are not acceptable.

Working Hours If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to support you throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Disability We are a Disability Confident Lead employer. This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

Right to Work in the UK The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless they have permission to work via another route. Non UK/RoI candidates wishing to apply can self assess the likelihood of obtaining a Certificate of Sponsorship here: Work in the UK - GOV.UK ()

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a 'Skilled Worker' visa. If you are applying for health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.
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