Outpatient Booking Clerk Apprentice (Business Administrator Level 3)

Outpatient Booking Clerk Apprentice (Business Administrator Level 3) Band 2

Grade Band 2 permanent full-time contract, 37.5 hours per week. Job ref 503-JUN26. Employer: University Hospitals Sussex NHS Foundation Trust. Salary: £25,272 per annum pro rata. Closing date: 14/07/:59.

Job overview

University Hospitals Sussex NHS Foundation Trust is recruiting for its elective outpatient booking service. The post holder will provide a service to all Trust-wide clinics and will be responsible for managing appointments, handling queries, and maintaining an efficient telephone service.

Main duties of the job

• Ensure all patient appointments are booked on receipt of referral and triage
• Assign patients to the correct clinic on first contact
• Maintain an efficient telephone service for patients and GPs
• Minimise short notice clinic cancellations and optimise clinic capacity
• Introduce a patient focused booking program

Person specification

Candidate must have:

• Experience working in a high-volume patient/customer contact centre, ideally in an acute hospital environment
• Knowledge of outpatient clinic protocols and ability to manage appointments using Trust systems
• Excellent customer service skills

Equality, Diversity and Inclusion

• Evidence of championing diversity in previous roles
• Evidence of self development to improve understanding of equality issues

Important information for applicants

Applicants must have the right to work in the UK and cannot be sponsored. Skilled Worker visa sponsorship may be available for eligible roles.