Outpatient Administrator

Outpatient Administrator

Closing date: 12 April 2026

Are you looking to start a career within the NHS? We are looking for a highly motivated individual to join our Business Support Team, supporting MSK Services based at our Trust Headquarters at Tatchbury Mount.

In this exciting role you will work as part of a skill mix team for MSK Services, providing comprehensive administrative support to the services.

Key Responsibilities

• Effectively prioritise and manage own workload.
• Serve as the first point of contact for patients at reception and over the telephone (including cross covering reception at different locations such as Totton).
• Upload referrals and book appointments.
• Deal with patients and carers over the telephone.
• Perform secretarial and administrative duties for the MSK service, including word processing, typing, taking minutes of meetings, producing reports, filing, and photocopying.
• Ensure the security, accuracy and recording of people's data in accordance with Trust policies.
• Maintain and input accurate data onto service databases.
• Assist in the coordination of staff meetings, booking venues and preparing requirements.
• Participate in team meetings, taking minutes if required.
• Provide general administration support to the MPP team as required.
• Assist in planning workshops, study days and other service initiatives.
• Manage MSK team diaries where required.
• Process incoming/outgoing mail for the service in accordance with Trust policy.
• Communicate effectively with all staff, patients and those contacting the service.
• Provide customer service via telephone or email, working with senior team members to deal with complex queries.
• Provide excellent and timely communication to all enquiries and external liaisons.
• Act as first point of contact for patients and provide reception cover across our sites.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.

Qualifications

• Maths and English Level 2
• Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service.

Salary

£24,937 to £26,598 a year (based on full time hours)