Orthotics Appointments Officer

We are seeking a motivated and organised individual to provide high-quality administrative support to our Orthotics service. In this busy and patient-focused role, you will liaise with patients face-to-face, by phone, and in writing, acting as the first point of contact for all enquiries.

You will manage clinicians' diary templates, book appointments across multiple sites, and ensure all new patients are accurately registered and their information kept up to date. The role involves booking new and follow-up appointments in line with the Trust Access Policy, supporting patient choice and making best use of clinic capacity.

Working closely with other departments to ensure seamless patient care, maintain exceptional standards of customer service and confidentiality, arrange patient transport when required, and assist with ordering orthotic appliances, checking deliveries, and arranging patient appointments.

Main Duties

• Provide administrative service to the Orthotics services at Frimley Health Foundation Trust.
• To liaise with patients both face-to-face, by written communication and by telephone.
• Provide a cross-site service for the booking of Orthotics appointments.
• To be responsible for managing clinicians' diary templates.
• To make sure that all new patients are registered.
• To update patient information on systems, as and when required to ensure timely accurate data.
• To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
• To act as first point of contact for all patients and staff.
• To liaise with other departments to ensure seamless patient care.
• To maintain an exemplary standard of customer care and patient confidentiality.
• To arrange patient transport when necessary.
• Assist in the ordering of appliances for patients using the appropriate ordering system. Check goods from suppliers against Delivery Note and appoint the patient.

About Us

Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Skills

• Good organisational skills
• Ability to work single-handedly with individuals and groups
• Effective written and oral communication skills
• Working knowledge of an electronic appointment booking system.
• Working knowledge of an electronic ordering system.
• Working knowledge of EPIC system.

Qualifications

• GCSE English and Maths pass or equivalent.
• Customer care training.
• NVQ Level 3 in relevant areas.

Experience

• HCA or equivalent experience.
• Experience of team and independent working.
• Relevant practical work experience related to this post e.g. relevant secretarial / administration.
• Previous work in Orthotics admin.
• Experience of using EPROC (Procurement ordering system)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary

£13,553 to £14,425 a year per annum incl HCAS