Oracle Procurement Operations Support

Role: Oracle Procurement Operations Support

Location: London, UK (3 days per week in the office)

Contract: 6 months

IR35: Inside

Role Overview:

Looking for an Oracle Procurement Operations Support professional with hands-on Oracle Procurement (PPM) experience. The role focuses on workflow management, ticket/query resolution, process documentation, stakeholder support and continuous improvement. Strong communication, attention to detail and operational support experience are essential.

Key Responsibilities:

• Provide first-line support for Oracle Procurement (PPM) processes, responding to colleague and supplier queries and progressing incidents through to resolution
• Manage and track workflow activities, ensuring requests are processed accurately and in line with agreed procedures.
• Review and interpret business process and system documentation, identifying gaps, risks or issues and escalating appropriately.
• Investigate and resolve operational issues, applying judgement within defined support models and engaging SMEs where required.
• Translate complex end-to-end processes into clear documented workflows, guidance materials and knowledge articles.
• Support knowledge transfer activities to build capability and consistency across the team.
• Contribute to testing, process improvement and service enhancement activities to improve operational efficiency and user experience.
• Maintain a strong customer service focus while ensuring data accuracy, process compliance and operational reliability.

Essential Skills/Experience:

• Knowledge of Oracle Procurement (PPM) and associated procurement processes.
• Experience supporting operational workflows, query resolution and ticket management.
• Ability to analyse business processes and system documentation and identify improvement opportunities.
• Strong process mapping and documentation skills.
• Excellent stakeholder management and communication skills.
• Strong attention to detail and ability to work independently within a defined operating model.
• Experience operating in a support, service delivery or business operations environment

Desirable:

• PA 23 Knowledge
• Public sector experience