Operative role

Reverse Line/Warranty Operative

Do you have passion for IT. and looking for your next challenge? Would you like to work for an organisation who supports you in your career and development? If you have answered yes and you are looking to work in a fulltime, rolling contract environment, then this role could be just for you!?

We have a fantastic opportunity for a warehouse warranty line operative in the services logistics warehouse. You will be supporting our customers with claiming warranty with all vendors within Service Level Agreement (SLA). You will need to have high levels of accuracy, attention to detail and a strong work ethic. Ideally you will have previous experience in administration and warehouse management systems (SAP) and experience with web portal would be highly desirable. To be successful in the role you will be a great team player, have excellent communication skills and be able to focus on serial number/asset tracking throughout the whole warehouse process. You will work with the wider team to support processing and claiming warranty for different vendors ie HP, Lenovo and Dell.

Monday - Friday working hours 07:00 - 15:00
37.5 Hours per week
Competitive salary (TBC)

Main Responsibilities

? Processing components and devices on SAP, ServiceNow, ITSM accordingly
? Updating SAP accordingly
? Working with our courier partners
? Checking the warranty on all vendors web portals
? Claiming warranty from all vendors web portals (raising the RMA) whilst being aware of any financial implications regarding timeframes etc
? Working with third party suppliers to claim warranty.
? Despatching all vendors warranty parts back to them
? Maintaining warranty management tool database
? Maintaining SLW Data base tool. (Error-handling)
? Managing the Service Level Agreement.
? Managing all queries within SLA (error handling)
? Using Excel to maintain the reporting for all vendors.
? Maintaining the accuracy on serial number and asset tracking
? Producing delivery notes and producing courier labels from partner websites
? Work within SLA for all vendors
? Working to ensure Personal Performance Targets (PPT) are met.
? Maintain high levels of housekeeping.

The Ideal Candidate

? Strong attention to detail
? Ability work under pressure to achieve targets
? Strong experience in warehouse practices
? Ability work as part of a team
? Analytical skills, good numerical ability and good Excel with attention to detail
? Has the ability to resolve queries through effective investigation
? Excellent timekeeping
? Working in a pressurized environment to a high degree of accuracy.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.