Operations Team Leader

Are you looking for the next step in your Property Management? Do you have a desire to develop your career in an Operational capacity?Juice is delighted to be supporting a reputable and high-end Bath based organisation, in their search for an Operations Manager to join and help to develop a new team.You will be managing 4 x direct report which is likely to grow in time. Typical duties will ensure delivering excellent service to the end user client, managing delivery of KPIs and data & budgets.Key for this will be a background in strong administration skills, with an emphasis on detailed and volume reports with great account management skills. This role will be offered in with a hybrid working pattern.DAY TO DAY:Ensuring property services are delivered within legislation practice at point of move in and move outAssessing operational procedures, determining best practice and implementing standardsOverseeing levels of accommodation stock and maximising performanceConducting one to one session with team members, providing support, guidance feedback and identifying training needsManaging complaints process, analysing and assessing root-cause, documenting and following processes to reduce risk of repeat issuesFostering and collaborating with internal teams to promote good working productive partnershipsWorking closely with external stakeholders providing updates and reportsOverseeing and mitigating risk including H&S, legislation, meeting KPIs, insurance claims such as 3rd party liabilityPerforming regular internal audits working with the Portfolio Manager to ensure adherence to proceduresWorking closely with the portfolio manager to ensure requirements are fully understood, meeting regularly to update on progress and performanceEnsuring customer experience is as positive as possible

WE WOULD LOVE TO SEE:Exposure to team leading or acting as a senior

Proactive problem-solver with strong decision-making skills

Confidence in decision making

Analytical and can-do attitudeProfessional and personable communicatorProficient IT userAND FOR YOU:Competitive salaryHybrid working and family friendly working policiesGenerous holiday allowanceExcellent training provided in rolePensionPrivate GP serviceLife assuranceFree Parking