Operations Systems Co-ordinator

Operations Systems Co-ordinator (Kenilworth - Hybrid)

Lantra is a leading awarding body for land based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training provider partners.

Benefits

• Salary of £28,000 - £32,000 per annum
• 25 days' annual leave, increasing with service
• Flexible and hybrid working arrangements
• Defined contributory pension scheme or pension auto enrolment scheme
• Professional development and career growth opportunities
• Collaborative and friendly work environment
• Employee assistance scheme
• Hapi - employee benefits and wellbeing platform
• Medical cash plans
• Enhanced maternity and adoption pay
• Rewards for length of service
• Health and wellbeing events and initiatives
• Free voluntary day
• Employee rewards
• Free parking
• Free drinks

Role Overview

This opportunity is for a systems support or technical administration professional with experience in supporting software users and managing helpdesk activity. You will manage a varied workload across multiple systems, further developing technical knowledge and experience.

Responsibilities

As an Operations Systems Co ordinator, you will play a key role in supporting the systems and technology that enable the smooth day to day running of our organisation.

Specifically, you will provide administrative and super user support across operational systems, ensuring internal and external users receive timely resolutions and effective day to day system support. You will also support the ongoing maintenance and improvement of operational systems, contributing to testing activity, reporting and user training.

• Support helpdesk and operational systems administration, and data maintenance
• Liaise with suppliers
• Deliver training sessions and develop user support materials
• Produce Power BI and report builder reports
• Test system enhancements and bug fixes
• Maintain data confidentiality and integrity in line with ISO 9001 and GDPR

Qualifications

• Administrative experience in a technical or governance role
• Experience of liaising with third party suppliers
• Experience of supporting users of software/systems
• Experience of managing a software/systems helpdesk
• Experience of replicating issues and testing fixes
• Good administrative and organisational skills
• Technical acumen
• Experience of using MS Project and the MS Office toolset, including Word, Excel and PowerPoint
• Organisational skills with the ability to prioritise
• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
• A good secondary level of education
• A driving licence and access to your own vehicle (due to our location)

Equal Opportunities

Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.