Operations Support Agent

We have an exciting opportunity for you to join our team of Operation Support Agents.

Working Hours

35 per week

Salary

£14.02 per hour. Premium paid for hours worked between 7pm - 10pm, and 10pm - 6am.

What you will be doing

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

What you bring with you

• Good communication and social skills
• Ability to work in a fast paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What we offer

• Attractive compensation package
• Training to get you started and on the job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced rate shipping
• Great career opportunities

Diversity & Inclusion

Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted.

FedEx in the UK is Disability Confident 'Committed'.

Equal Opportunity

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.