Operations Supervisor - Schools London

Voyago is hiring a Supervisor for our student transportation division in London!

Lead with Purpose. Make an Impact. Grow with a Team That Has Your Back!

As a supervisor, you will report directly to the Operations Manager and play a critical role in delivering safe, reliable, and efficient student transportation services. You will oversee day to day operations, provide guidance and support to drivers and serve as a key point of communication between schools, internal teams, management and the consortia. This role requires strong leadership skills, adaptability, a commitment to safety and exceptional customer service.

Your Role

• Daily Operations & Team Leadership
  • Lead and coordinate staff to ensure drivers meet all Student Transportation standards and contract requirements.
  • Maintain coverage during staff absences, vacations, or high-demand periods.
  • Conduct site visits, monitor performance, review incident/collision reports, and provide coaching or follow-up as needed.
  • Support driver development through onboarding, training, ride-alongs, performance feedback, and safety meetings.
  • Facilitate employee engagement, team meetings, and maintain strong relationships with your team.
  • Step in to cover school runs when required, ensuring uninterrupted service.
• Start-Up Support & Process Ownership
  • Partner with the Operations Manager and Talent Acquisition Specialist to support high-volume staffing for the new division.
  • Assist in onboarding, orientation, and licensing processes for new drivers.
  • Help implement start-up processes, including route assignments, schedules, and operational workflows.
  • Maintain operational standards during launch, ensuring efficiency and smooth hand-offs between teams.
• Fleet, Safety & Maintenance Coordination
  • Support maintenance and cleaning of buses, ensuring a safe, presentable fleet.
  • Coordinate with Health & Safety teams to schedule and track required training.
  • Oversee incident documentation, ghosting reports, deficiency reports, and ensure timely resolution.
  • Monitor employee licenses and certifications from start to finish, ensuring compliance with regulatory and company requirements.
• Reporting & Administrative Responsibilities
  • Track and report KPIs to the Operations Manager and assist with performance reviews.
  • Maintain accurate timesheets, payroll inputs, and operational records.
  • Ensure schedules are maintained and coverage is provided at all times.
  • Serve as the main operational contact for support teams including HR, maintenance, and health & safety.
• On-Call & Emergency Response
  • Be available for divisional emergencies, which may include holidays and weekends.
  • Support operations during high-pressure scenarios to ensure uninterrupted service.

Your Profile

• You prioritize safety and are committed to the well being of others
• You are a responsible driver and can provide a clean drivers abstract
• You hold a valid Class "B" licence or are willing to obtain one (Voyago will provide licence upgrade training)
• You can provide a clear Criminal Record Check and Vulnerable Sector Screening
• You have strong verbal and written communication skills (approximately B2 to C1 level)
• You have solid knowledge of London and surrounding areas
• You are quick-thinking and able to solve problems creatively
• You can work independently and manage your time effectively
• You thrive in a fast-paced, dynamic environment
• You have post-secondary education or an equivalent combination of experience and training
• You have at least 2 years of experience in a similar role
• You are proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• You have superior customer service skills
• You have experience in student transportation
• You have experience working in a unionized environment
• You're available to support our team Monday to Friday, 6:00am to 5:30pm
• You are willing to work outside regular business hours when required
• You are available to be on call every fourth weekend

Location

• This position is located at 573 Admiral Court in London. This position is 100% in office, there are no remote work opportunities with this position

Salary

• Salary will be determined based on education, experience, and skillset and will fall within the range of $59,000 to $63,000

The Perks

• We offer free licence upgrade
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We offer our employees opportunities to build their own experience within a local, global Group

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.