Operations Specialist

We are an international midsized forwarder with the ambition to grow further. We work worldwide in many countries - our team with different backgrounds in Europe, Asia, and the Americas. But whatever we do, whatever language we speak, we are all united by one general vision - to move forward and create a better life for many people. Our wonderful team is the heart and soul of our business and an integral part of its success.

Therefore, to expand the capabilities of the M9 network in London we are looking for an Operations Specialist who will share our values and become part of our friendly M9 Team. The role is an all round operational role where you will be handling Air/Ocean/Road shipments import/export - with a particular focus on Air Exports. There will be enough room for you to develop yourself and we will offer personal training which is required for the job.

Responsibilities

• Handling of imports and exports by air, sea, and land, from reception and documentation to managing the delivery with transport companies and forwarders.
• Coordination of international freight forwarding with specific handling to/from different markets (destinations/origins), receiving customers' orders.
• Daily contact with customers, freight forwarders, customs agents, and transport companies.
• Keeping of orders in the company database.
• Issuing of debit notes to customers and filling of expenses from providers.
• Calculation of transport costs, creating proposals to customers and internally in the company networking, choosing transportation routes.
• Making quotations to customers, own offices, and network agents.
• Negotiating rates with carriers and suppliers.

Performance indicators

• Responses to customer requests and provision of commercial proposals within 24 hours of receipt.
• Registration of all requests and operations incorporated into the system within 24 hours.

Qualifications

• From junior to experienced skill set in logistics products preferably with a strong knowledge of Air Exports.
• Overall market knowledge.
• Willingness to develop yourself.

Benefits

• A market competitive salary.
• Room for development and growth in our growing company.
• Work in a multinational team.
• Office located in the Heathrow London area.

If you dream of a career in logistics, we are waiting for you!