Operations Specialist

Location: Blake's Cross, Lusk, Co.Dublin

Hours: 8.30am - 5.30pm

About Ace Express Freight

Ace Express Freight are a global freight forwarding company with more than 30 years' experience and a network of world class partners.

We are proud to have been awarded the Deloitte 'Ireland's Best Managed Company' accolade for 17 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.

Summary

Reporting directly to the Operations Manager, the role holder's duties will be to provide full time support to a busy operations team. The main responsibilities of this role are to assist our Export/Import Key Accounts along with operational planning, general administrative duties, and delivering an excellent customer experience.

Duties & Responsibilities

• Complete the day to day processing of import manifests and bookings in line with company policy and procedures.
• Provide excellent customer service by responding to enquiries and requests in a timely and professional manner.
• Meet the operational day to day delivery needs of our customers in the most cost efficient and effective manner.
• Ensure that files are managed accordingly, and that billing and costing are input and processed as per company procedures and time frames.
• Keep customers fully informed on order progression and any deviations, exceptions or changes that may arise from time to time.
• Communicate with other departments within Ace as well as external parties to resolve discrepancies raised by our agents.
• Display and promote a positive work environment through respecting and supporting work colleagues.
• Comply fully with the defined operating procedures (SOPs) and processes.
• Comply fully with the administration duties including investigating, sourcing, processing, and inputting into reports or other reports as requested in a timely and efficient manner.
• Support resources through effectively resolving service related issues and/or queries while proactively reviewing the most effective approach.
• Support all continuous improvement initiatives including cross departmental projects through proactive engagement.
• Proactively support and comply fully with the Companies Health and Safety policies and procedures.
• Assist in other functions within Operations on a project basis when requested.
• Complete office activities and operations to secure efficiency and compliance to company policies.

Qualifications & Experience

• Previous experience within an operations/transport team is essential.
• Excellent communication and interpersonal skills (both written and verbal).
• Excellent attention to detail and analytical skills.
• Ability to adhere to strict deadlines and work on own initiative.
• 'Hands on' approach and a flexible attitude to work.
• Customer focused with a proven track record of meeting and exceeding customer expectations.
• Self motivated and driven to achieve set targets.
• Must ensure a professional approach in all aspects of the role and ability to follow through on queries until resolution is sought.
• Positive 'can do' attitude and highly ambitious approach.

What Ace Express Freight Offers

• Attractive salary in line with experience.
• Permanent contract.
• 21 days annual leave (up to 2 additional days leave after 12 months).
• Company pension.
• Employee assistance programme - for confidential help and advice when you need it.
• Office based in Blakes Cross with free on site car parking available, and the possibility for hybrid working (post six month probation).
• Promotional opportunities within the company.
• Positive office environment with a vibrant atmosphere.

Application

To apply, please send a cover letter and CV to . Please insert full name and role reference in the subject line.

This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.

Ace Express Freight is an Equal Opportunities Employer