Operations Service Manager

Lead a high-performing server infrastructure team and spearhead business-critical digital operations for a major organisation in Northern Ireland.

• Salary: £47,810 - £54,710 per annum (pro rata)
• Hours: 37.5 hours per week
• Location: Northern Ireland (Hybrid / Initial location to be confirmed)
• Contract: Full-time, Temporary

Role Overview

Are you a proven IT leader ready to drive operational excellence in infrastructure management? We are seeking a proactive IT Operations Service Manager to oversee the day-to-day delivery of critical server infrastructure services.In this role, you will champion service quality, lead a talented engineering team, and steer infrastructure and virtualisation deployment projects.
Key Responsibilities

• Framework Compliance: Maintain absolute service integrity following ITIL, ISO 9001, ISO 20000, and ISO 27001 standards.
• Team Management: Mentor, support, and upskill a dedicated team of IT infrastructure professionals, fostering a culture of continuous learning.
• Technical Leadership: Serve as the Subject Matter Expert (SME) for enterprise Unix and Windows server environments, storage, and databases.
• Project Delivery: Plan, resource, and execute small to medium-sized IT infrastructure programmes and upgrades.
• Disaster Recovery: Formulate, maintain, and test high-availability ICT business continuity and disaster recovery plans.
• SLA & Vendor Management: Collaborate closely with third-party suppliers, internal stakeholders, and governance groups.

Candidate Requirements
Experience & QualificationsTo be considered for this position, you must meet one of the following pathways:

• A university degree or professional IT qualification, plus at least 3 years of experience managing ICT technical support within a large, complex organisation (defined as 200+ staff or a £50m+ budget).
• At least 5 years of relevant ICT technical support management experience within a complex organisation (no degree required).

Technical Specialist Knowledge

You must possess hands-on expertise and deep technical knowledge in at least four of the following infrastructure domains:

• High-Availability Systems: Enterprise-grade Unix and Windows cluster environments.
• Server Virtualisation: Advanced management of platforms such as VMware, IBM pSeries, or Hyper-V.
• Unix Administration: Direct experience supporting AIX, HP-UX, or RHEL (Red Hat Enterprise Linux).
• Windows Server Management: Full-stack administration of enterprise Windows Server ecosystems.

How to ApplyTo apply for this role, please submit your CV

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