Operations Officer, Volunteer Car Service

Operations Officer, Volunteer Car Service Band 6

Main area Volunteer Car Service Management Grade Band 6 Contract Permanent Hours Full time - 37.5 hours per week Job ref 020-AC

Site St Aspah / Cwmbran / Swansea Town St Aspah / Cwmbran / Swansea Salary £40,559 - £48,841 per annum Salary period Yearly Closing 19/07/:59

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job overview

This post holder will be responsible for the management of the Volunteer Car Service across Wales.

This role will contribute to building resilient communities as a consequence of involving public and community agencies in the provision of appropriate and safe services.

Communicating effectively with WAST Volunteers, staff representatives and managers and Volunteer Management team on a regular basis, both individually and at team meetings, establishing and maintaining good and productive two-way service relations. Monitor standards of performance and recommend measures to improve compliance and address any deficits identified of the volunteers.

Main duties of the job

• The role contributes to volunteer management, performance monitoring and continuous improvement through effective leadership, communication and governance, including oversight of training, wellbeing, assets, medicines and compliance with policies and standards.
• Acting as a key link between operational delivery and service management, the post holder identifies issues, escalates risks appropriately and supports learning from incidents and concerns.
• The role has a direct impact on volunteer wellbeing, service resilience and the Trust's ability to deliver safe, sustainable services that support community resilience and organisational priorities.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Person specification Qualifications and Knowledge

• Educated to Degree Level in a relevant subject or able to demonstrate significant equivalent experience.
• Knowledge of Ambulance Care procedures, gained through practical experience (e.g. within an ACA or JCC role)
• ILM Level 4 or equivalent professional experience.
• Full UK driving licence.

Experience

• Experience of managing volunteers and employees within a complex organisation, including supporting performance, wellbeing and development
• Experience of influencing teams to deliver a shared agenda.
• Experience of working within or leading multidisciplinary teams.

Skills and Attributes

• Able to communicate effectively with a wide and diverse range of stakeholders, tailoring messages to ensure information is clear, accessible and easily understood.
• Track record of report writing.
• Good interpersonal skills, able to handle sensitive situations particularly in a professional, tactful, and assertive.
• Logical thinker with a creative approach to problem solving.
• Able to work well under pressure, assimilate information quickly and make decisions, seeking support when required.
• Demonstrates a compassionate, professional approach when engaging with staff, volunteers and stakeholders.
• Ability to use MS365 packages and systems, and confident in using data to identify issues.
• Able to plan and prioritise workload in order to meet deadline and deal effectively with conflicting priorities.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.