OPERATIONS MANAGER vacancy in Bridgewater- Hinkley Point (288DM)

OPERATIONS MANAGER vacancy in Bridgewater- Hinkley Point (288DM)

We are seeking an experienced Operations Manager to provide senior on-site operational leadership at Hinkley Point C. The role is responsible for the safe, compliant and effective delivery of engineering, maintenance, support and operational activities. You will lead the resident site team, coordinate planned and reactive works, manage customer relationships, allocate resources and ensure operational commitments are delivered safely, efficiently and to the required standards. The role has significant responsibility for operational readiness, workforce performance, service delivery, subcontractor coordination, risk management and continuous improvement.

Key Responsibilities

• Operational Leadership
• Lead the resident operational, maintenance and support team and associated subcontractors.
• Manage daily priorities, resource allocation and competing demands across planned maintenance, reactive works, projects and customer requests.
• Maintain an integrated operational plan covering resources, access, outages, dependencies, work controls and delivery risks.
• Lead operational meetings and ensure actions are tracked through to completion.
• Provide leadership during incidents, service disruption and periods of high demand.
• Escalate issues exceeding delegated authority, resources, contractual scope or risk tolerances.

Customer & Stakeholder Management

• Act as the primary day-to-day operational contact for the customer.
• Build effective relationships with operational, engineering, project, planning and assurance stakeholders.
• Represent the service at operational meetings, service reviews and planning forums.
• Manage customer requests, priorities, concerns and commitments through to resolution.
• Coordinate clear and accurate communications during incidents and service disruption.

Team & Resource Management

• Lead and develop the resident operational team.
• Plan resources to meet maintenance, support, project and service-level requirements.
• Manage leave, absence, standby and call-out arrangements to maintain operational resilience.
• Ensure personnel are suitably competent, trained, authorised and supervised.
• Conduct performance reviews, development discussions and support recruitment/onboarding.
• Monitor workload, wellbeing, fatigue and team performance.

Operational Readiness & Service Delivery

• Ensure work is properly planned, resourced and approved before commencement.
• Confirm the availability of competent personnel, materials, tools, equipment, access and approved work documentation.
• Ensure RAMS, WAFs, permits, isolations, technical approvals and other required controls are in place.
• Coordinate interfaces between maintenance, engineering, projects, subcontractors and customer teams.
• Monitor planned maintenance, reactive response, backlog, defects, repeat faults and service performance.
• Maintain performance against agreed KPIs and SLAs and implement recovery actions where required.
• Produce regular operational and performance reports.

Incident & Risk Management

• Lead the operational response to major faults, service degradation and site incidents.
• Establish clear priorities, communication routes, responsibilities and escalation arrangements.
• Coordinate service restoration, temporary arrangements and recovery activities.
• Work closely with technical and compliance functions during complex incidents.
• Ensure incidents are properly recorded, investigated and followed by corrective actions and lessons learned.

SHEQ & Compliance

• Provide visible leadership on health, safety, environmental and quality performance.
• Ensure compliance with RAMS, WAFs, permits, site rules and approved procedures.
• Stop or re-plan work where risks are unacceptable or operational readiness has not been demonstrated.
• Support audits, inspections, investigations and governance reviews.
• Ensure subcontractors and site personnel meet required competence, documentation and behavioural standards.

Subcontractor & Commercial Management

• Coordinate subcontractors and suppliers within approved commercial, technical and SHEQ arrangements.
• Monitor subcontractor performance, competence, delivery and compliance.
• Ensure subcontracted activities are integrated into the operational plan.
• Monitor resource demand, overtime, call outs, subcontractor costs and other operational cost drivers.
• Identify potential out of scope work and obtain appropriate approval before committing resources.
• Support forecasting, budgeting, variations and contract reviews with accurate operational information.

Continuous Improvement

• Drive improvements across planning, maintenance delivery, fault response, handovers, reporting and customer communication.
• Use performance data, incidents, repeat faults and customer feedback to identify improvement opportunities.
• Ensure lessons learned are incorporated into working practices, training and processes.
• Promote accountability, early escalation and evidence-based decision making.

Essential Experience & Qualifications

• Proven experience leading an engineering, maintenance, technical service or critical infrastructure operation.
• Strong customer facing and stakeholder management experience.
• Experience managing teams, workforce planning, resource allocation and performance.
• Experience delivering planned and reactive works against SLAs, KPIs or maintenance requirements.
• Experience managing incidents, service restoration, operational risk and escalation.
• Good knowledge of RAMS, safe systems of work, WAF, permit to work or similar controlled work environments.
• Experience managing subcontractors and third party suppliers.
• Strong commercial awareness, including scope control, resource forecasting and cost management.
• Strong reporting, communication and meeting management skills.
• Competent with Microsoft Office and relevant work management/reporting systems.
• Full UK driving licence and ability to meet applicable HPC site access requirements.

Desirable

• Previous experience at HPC, a nuclear licensed site or another highly regulated/critical infrastructure environment.
• IOSH Managing Safely or higher level H&S qualification.
• SMSTS (Black Hat).
• ILM, CMI or equivalent management qualification.
• Managed service, maintenance or critical communications experience.
• Knowledge of radio, wireless, DAS, RF over fibre, IP networking or integrated communications systems.
• Knowledge of CDM 2015 and construction phase interfaces.
• Formal service, incident or continuous improvement management experience.

Key Attributes

• Calm, organised and decisive under pressure.
• Customer focused while maintaining safety, technical and commercial standards.
• Practical, delivery focused and disciplined in following controls and processes.
• A strong communicator who can clearly distinguish facts, risks and required decisions.
• Comfortable challenging unrealistic commitments or unapproved scope.
• Collaborative and capable of working effectively with technical and compliance specialists.
• Committed to developing people, improving performance and maintaining high professional standards.

Working Hours: Monday-Friday, 8:00am-4:00pm, with out of hours escalation responsibility

Reporting to: Service Manager