Operations Manager (Principal Officer Level)

About Your New Employer

Shape the Future of Personal Injuries Resolution: Join the Injuries Resolution Board, Ireland's independent, self-funded State body driving fair and prompt compensation for personal injuries claims.

Impact and Innovation: Be part of an organisation handling 20,000+ claims annually, championing data-driven assessment, sector leading transparency, and continuous improvement for public benefit.

Values Driven Culture: Work with a leadership team committed to service excellence, organisational integrity, and meaningful insurance reform in a supportive, hybrid environment.

About Your New Job As Operations Manager (Principal Officer), you will:

• Lead and develop multiple operational teams to deliver high-quality mediation and injury assessment services promptly and impartially, supporting up to 20,000 claims per year.
• Drive strategic and operational initiatives, foster a culture of excellence, ensure regulatory compliance, and champion service innovations across a dynamic and evolving organisation.
• Oversee the full claims lifecycle-ensuring assessments and mediation are conducted with integrity, fairness and in strict adherence to the law and guidelines.
• Act as Operations lead for data analytics and business intelligence, translating raw data into actionable improvements in process, customer experience, and outcomes.
• Engage with diverse stakeholders, representing the Board at events, in the media, and with government departments, building public confidence.

What Skills You Need Essential Skills

• Experienced senior leader with strong operational management experience in a regulated or public sector environment.
• Demonstrated ability to lead, motivate, and manage teams to achieve challenging targets.
• Strong organisational, communication, and interpersonal skills.
• Expertise in performance management, resource allocation, and stakeholder engagement.
• Ability to analyse complex data and assimilate, interpret and manage complex information to reach fair, reasoned, and evidence based conclusions.
• Digitally literate, with proven ability in data-driven analytics to enhance operations.
• Decision making experience in administrative justice, regulatory, injury assessment or quasi judicial settings.
• Recognised third level qualification (minimum NFQ Level 8) or 10 years' management experience leading diverse teams.

Desirable Skills

• 10 years' experience in administrative justice, regulatory, injury assessment or similar settings.
• Comprehensive understanding of personal injury systems, legislation, awards, and claims management.
• Experience contributing to public policy development or implementation in a public sector context.
• Proficiency in Power BI or Tableau for data analysis.

What's on Offer

• Competitive salary: €107,081+, with annual increments (Principal Officer scale, public sector).
• Generous leave: 30 days holiday plus public holidays.
• Work life balance: Hybrid working with 3 days in the Dublin 24 office (well served by transport), flexible hours, and a family friendly environment.
• Benefits:
  • Public sector pension
  • Learning and development programs
  • Paid maternity/paternity leave
  • Paid sick leave
  • 24/7 Employee Assistance Programme
• Facilities:
  • Secure on site parking
  • Bike parking
  • TaxSaver Travel Pass
  • Cycle to Work Scheme