Operations Manager: Pass the Keys in Oxford

# Operations Manager: Pass the Keys in Oxford Pass the Keys Oxford, England, United Kingdom Start Date10/09/2026£34,000.00 Full-TimePass the Keys is hiring an Operations Manager for its Oxford territory. The full-time post pays £33,000 to £35,000 as a guaranteed basic salary, with quarterly uncapped bonus potential. Pass the Keys manages short-let and holiday-let properties across the UK.The remote property operations role still includes regular property visits. The manager must be based in Oxford and have access to a car. Day-to-day activity covers guest-ready properties, service providers, cleaning, maintenance and operational issues. Candidates with operations, hospitality or property management experience are within the stated profile, alongside strong organisation, scheduling, communication and problem-solving skills. Role: Operations Manager, Oxford Employer: Pass the Keys Location: Oxford, England Employment type: Full-time Salary: £33,000 to £35,000 guaranteed basic salary, plus quarterly uncapped bonus potential Working arrangement: Remote, with regular property visits Travel: Occasional travel to other Pass the Keys territories for meetings and trainingApply For This RoleAn applicant needs evidence of operations, hospitality or property management work, supplier coordination, scheduling and confident technology use. The application also needs a clear statement of Oxford base and access to a car because those conditions apply to the role. Oxford Territory OperationsThe Oxford manager coordinates the daily work that keeps each property ready for a guest arrival. Upcoming bookings require resource planning, with cleaning, maintenance and other operational tasks assigned across the territory. Guest check-in and check-out issues form part of the problem-solving workload, so the role combines planning with direct response when arrangements change.New properties also require operational setup before they enter the regular workflow. The manager resolves operational issues raised by guests and hosts, inspects properties and carries out spot checks. The work covers short-let accommodation rather than a fixed office routine, with hands-on visits connecting remote coordination to conditions inside each property. Service Providers And Property StandardsPass the Keys uses third-party cleaners, maintenance providers and other suppliers across its territory operations. The manager recruits, onboards and supports those providers, then monitors quality, availability and performance. Provider communications include working hours and operational adjustments, which makes accurate scheduling part of supplier management.Property control extends to linen, consumables, keys and inventory. The manager checks cleanliness, property condition and health and safety arrangements while resolving service issues that affect guests and hosts. RICS property standards include practical health and safety management within property management guidance. Cleaning and maintenance coordination Supplier recruitment, onboarding and support Property inspections and spot checks Linen, consumables, keys and inventory control Guest and host operational issue resolution Territory Reporting And ProgressionThe Operations Manager reports to the Territory Manager and works with service providers, suppliers, cleaners, maintenance teams, guests and hosts. Those relationships require clear updates when a booking changes, a repair is needed or a provider cannot complete an assigned task. Occasional travel to other Pass the Keys territories is part of the role for meetings and training.Performance is reviewed through guest review ratings, cleanliness scores, inspection results, health and safety compliance, provider performance and use of operational apps. Territory profitability also forms part of the performance picture. The published progression route leads towards a Territory Manager position. Holiday, Pension And Family LeaveThe benefits include 30 days of holiday including bank holidays, plus one additional day off for a birthday. A salary sacrifice pension scheme includes matching contributions of up to 7%.Pass the Keys provides enhanced maternity pay of up to 90% of salary for six months. A bonus becomes available after probation. Guest Stays And Operational MeasuresGuest satisfaction gives the Oxford territory a service measure beyond task completion. Cleanliness scores and guest review ratings connect provider performance with the condition experienced at each stay. The manager therefore checks both the completion of individual jobs and the service result that follows.Health and safety compliance, property inspection results and application use provide further operational measures. Supplier availability affects the territory's ability to prepare properties for bookings, while inventory and key control support reliable access. The role's remit covers these practical controls alongside the financial contribution of the Oxford territory.Pass the Keys supports flexible working where possible and operates during normal working hours from 09:00 to 18:00.The employer's stated values are Drive, Evolve, Take Pride and Together. The Oxford role combines those values with territory coordination, supplier relationships, property checks and guest-facing problem-solving.