Operations Manager

• Leading daily operations across Inbound, Outbound, Inventory Control, Spares, and Decommissioning functions.
• Managing operational performance, productivity, and service delivery across multiple shifts.
• Ensuring customer SLAs, KPIs, and contractual obligations are achieved.
• Driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
• Building strong relationships with customers and acting as the primary operational contact.
• Leading operational review meetings and presenting performance reports and KPI updates.
• Monitoring productivity, inventory accuracy, labour utilisation, order accuracy, and service performance.
• Managing workforce planning and resource allocation to meet operational demand.
• Developing, coaching, and supporting Supervisors, Team Leaders, and operational teams.
• Promoting a positive culture focused on accountability, teamwork, safety, and engagement.
• Ensuring compliance with company procedures, customer requirements, and health and safety standards.
• Leading accident investigations, risk assessments, audits, and corrective actions where required

Requirements

• Proven experience managing warehouse operations within a Contract Logistics or distribution environment.
• Strong leadership experience managing large operational teams across multiple shifts.
• Experience overseeing inbound, outbound, inventory management, spares, or value-added services operations.
• A strong customer focus with excellent relationship management skills.
• Knowledge of Warehouse Management Systems (WMS).
• Experience analysing operational data and driving performance improvements.
• Understanding of Lean, Six Sigma, or other continuous improvement methodologies.
• Strong organisational, problem-solving, and decision making skills.
• Excellent communication and stakeholder management abilities.
• A proactive approach to health, safety, and operational excellence.

Core Competencies

Demonstrates expertise in managing warehouse operations, focusing on continuous improvement, customer satisfaction, and compliance with health and safety standards. Proven ability to lead large operational teams, optimize performance metrics, and foster strong customer relationships.

Highest-signal resume keywords

• Warehouse Operations Management
• Leadership of Large Teams
• Continuous Improvement Methodologies
• Customer Relationship Management
• Operational Performance Analysis

ATS Optimization Keywords Hard Skills

• Warehouse Management Systems
• Inventory Management
• Operational Data Analysis
• Lean Methodology
• Six Sigma

Soft Skills

• Problem Solving
• Decision Making
• Communication
• Stakeholder Management
• Teamwork

Industry Keywords

• Contract Logistics
• Service Level Agreements
• Key Performance Indicators
• Health and Safety Standards
• Operational Excellence