Operations Manager

About First Bus: Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Location: Stoke On Trent (preferred) or Worcester. Contract: Full time, permanent. We have a fantastic opportunity for an Operations Manager to the Midlands leadership team overseeing our Adderley Green & Worcester depots on a full time permanent basis. You must be willing to travel between the two depots. Reporting to the General Manager, the Operations Manager is accountable for all aspects of operational performance for the depot. As a champion of our customers, the successful candidate will build and maintain a customer centric culture. You will support your team in delivering excellent customer experiences, while leading a governance agenda that supports legislative and policy compliance. Through your leadership, the Operations Manager will establish and develop an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.

Key Responsibilities

• Ensure cost efficient delivery of a safe, punctual service
• Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure continuous improvement of service performance
• Drive engagement with drivers, management team, and customers
• Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
• Manage Service delivery team across all assigned depots in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
• Deliver agreed plans and budgets, including established level of service and service quality
• Ensure staff planning at the depot meets the operating requirements of the business
• Ensure an effective working relationship with recognised trade union representatives and officials
• Manage and plan collision reduction and staff/passenger injury reduction
• Manage and deliver agreed key performance indicators
• Effectively manage the teams in all areas of people management; development, absence management and compliance
• Maintain positive working relationships between operations, commercial and engineering functions
• Liaise with external bodies to improve performance of lost miles and punctuality
• Ensure all cash handling procedures are followed
• Act as the 'Transport Manager' for the company as defined by the Traffic Commissioner

Skills / Experience

• Proven leadership skills essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
• Strong influencing and negotiation skills
• Excellent customer service focus
• Team builder and driver of high performance teams
• Certificate of Professional Competence in Passenger Transport desirable. Willingness to study for CPC essential, passion for safety and driving to deliver a high performing safety behavioural culture
• Budgetary and financial experience with a capability in logical system analysis to communicate results in comprehensible formats
• Ability in endorsing commitment to set long/short term objectives
• Mentoring/coaching skills in the progression of the deliverables of the business
• Self reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
• Aptitude to build and maintain stakeholder relations, indicative of a professional leader
• Capacity to manage and commute between multi site operations, providing cover when required

Rewards & Benefits

• Your health is important; we offer Simply Health & Smart Health for you and your dependents at no cost, including cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice
• 24hr 365days a year EAP provision for mental health support
• Financial wellbeing: platform with many discounts on high street brands and supermarkets
• Discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

Equal Opportunities

Public transport serves everyone, whatever our differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all. We are always looking for skilled and talented people to join us across our sixty plus depots from Aberdeen to Truro.