Operations Manager

Job Title

Operations Manager

Location

Colindale

Employment Type

Full time, Permanent. Shift Pattern: Work Shift: Days, Hours per Week: 45. Salary: Competitive salary plus benefits.

Responsibilities

As our Operations Manager, you'll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink. You'll review store process to deliver metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores. You lead with heart, building self esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond. You're transparent in your decisions, clearly sharing the "why" and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the store's selling agenda with healthy competition across the trading floor by bringing the "Asdaness" to work every day.

Qualities You'll Need

• Execution and result focused: passionate about getting things done right, displaying resilience, focus and passion for the business, holding managers to account.
• Commercial awareness: understand how availability, waste and shrink impact performance and can improve them, lead the shrink agenda, ensure POS one best way is followed, delivering strong value message for our customers.
• Coaching and Leadership: coach and support your leadership team on shop floor standards, develop future talent, create a culture of serving customers with personality, heart and pride.
• Organised and efficient: thrive in a fast paced environment, prioritise and delegate effectively to ensure promotional activity is landed on time.
• Collaborative: work across teams to ensure smooth operations and seamless customer experience.
• Data driven: use insight to make informed decisions, drive operational improvements, lead shrink agenda, keep store legal and compliant.

What You'll Bring

• Experience managing diverse teams in a large format retail environment.
• Strong operational knowledge across food and non food departments.
• A track record of improving availability, reducing waste and managing shrink.
• Confidence in developing large teams and managing change through leadership and building resilience.
• Experience managing ER cases and understanding HR policies and processes.
• Strong organisational skills and exceeding customer service.

Benefits

• Competitive salary.
• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
• Discretionary company bonus scheme.
• Access to an enhanced electric car scheme.
• Free eye test for you and your nominated user.
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
• Flexible pay, income tracker, financial coaching, exclusive savings account.
• Company pension.
• Wellbeing: 24/7 virtual GP, 24/7 EAP service, free counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks.
• Excellent parental leave policies: maternity, adoption, paternity, shared parental leave, neonatal care leave, support for fertility treatments.
• Colleague recognition programme.

Closing Date

12 July 2026