Operations Manager

The Swan at Lavenham,
High Street,
Lavenham,
Sudbury,
CO10 9QA

Award winning hotel operators The Hotel Folk are looking for an experienced Operations Manager at The Swan at Lavenham Hotel and Spa. If you are passionate about hospitality and an expert in food and beverage management, you'll be the type of person we're looking for to join our dedicated team, who pride themselves on looking after guests better than anyone else in Suffolk.

The Operations Manager's key role within the hotel will be the direct management of the food and beverage operation whilst providing support to other department heads and to the General Manager.

Reporting to the General Manager, you will be an accomplished communicator with a warm and welcoming personality, have exceptional attention to detail, immaculate presentation and experience of fine dining and hotel operations.

You will have an enviable track record where guest expectations are regularly exceeded. You will be focussed and innovative, able to create a clear vision geared around constantly improving the offering of our hotel in order to provide the "blow-your-socks-off" hospitality experience for which we pride ourselves.

Benefits of working for The Hotel Folk:

• A share of the tips
• Free Golf at Thorpeness Golf Club and Hotel
• 28 days annual leave (pro rata for hours worked)
• 50% off food in all our hotel restaurants
• B&B in any of our hotels from only £50 per room, per night
• 50% off treatments & discounted products at our Weavers' House Spa
• Hospitality Action - Employee Assistance Programme, Retail Discounts
• Company pension scheme
• Tailored company induction and continued training and development opportunities

Please note you must be eligible to live and work in the UK to apply for this role as we cannot offer sponsorship.