Operations Manager

Job Overview

Operations Manager - Ipswich

Responsibilities

• Deliver excellent execution across the store and embed consistent routines that drive availability, waste and shrink management.
• Review store processes to achieve strong metrics and KRAs for availability, waste and shrink across Ambient, Fresh, George and General Merchandising departments.
• Adhere to contract base management and wage control while leading and coaching managers and teams to maintain high store standards.
• Build a culture of empathy, accountability and continuous improvement-recognise effort and growth, and foster open, respectful conversations on the shop floor.
• Lead the shrink agenda through the team, setting clear actions and driving standards to protect store performance.
• Ensure the POS one best way is followed, delivering a strong value message for customers.
• Prioritise and delegate effectively to guarantee promotional activity is landed to brief and on time.
• Collaborate across teams to provide seamless customer experience and smooth operations.
• Use data-driven insights to make informed decisions and drive operational improvements.
• Maintain legal compliance and ensure the store remains compliant for customers and colleagues.

Qualifications

• Experience managing diverse teams in a large format retail environment with energy and pace.
• Strong operational knowledge across food and non food departments.
• Track record of improving availability, reducing waste and managing shrink.
• Confidence in developing large teams, managing change and building resilience.
• Experience managing ER cases and understanding HR policies and processes.
• Strong organisational skills and a commitment to exceeding customer service standards.

Benefits

• Competitive salary plus benefits.
• Colleague discount: 15% off Asda shopping from day 1 for you and a nominated user.
• Discretionary company bonus scheme.
• Access to an enhanced electric car scheme.
• Free eye test for you and your nominated user.
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension.
• Wellbeing services: 24/7 virtual GP, 24/7 EAP service, free counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for fertility treatments.
• Colleague recognition programme.
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.

Equal Opportunities

Asda is an equal opportunities employer and welcomes applications from all backgrounds. We are committed to providing a supportive and inclusive workplace for everyone.