Operations Manager

Job Req Number: 108820

Time Type: Full Time

Role: Operations Manager -PM Shift

Location: Mercia Park

Days: Mon-Fri 37.5 hours per week,

About the role

We're looking for a driven Operations Manager to oversee the efficient receipt, storage, and dispatch of goods at our Mercia Park facility. This key leadership role is at the heart of our supply chain.

What will you be doing?

• Lead all warehouse operations, including inbound, outbound, and reverse logistics.
• Ensure full compliance with Health & Safety and Group Audit standards.
• Control operational costs in line with budget and forecasts.
• Review weekly operational reports, investigate variances, and drive corrective actions.
• Plan resource levels to meet seasonal and volume fluctuations.
• Support recruitment and retention of warehouse staff.
• Mentor and develop team leaders, providing clear feedback and support.
• Ensure strong adherence to WMS processes.
• Handle employee relations and disciplinary matters in line with company policy.
• Build strong relationships with retail partners and internal stakeholders.
• Communicate business priorities clearly to warehouse teams.
• Lead continuous improvement initiatives to boost efficiency and performance.
• Inspire, manage and develop warehouse leaders to achieve operational targets.
• Set clear KPIs and regularly review performance.
• Drive a positive, high performance culture through effective communication and leadership.
• Implement departmental policies and procedures to ensure safe and efficient operations.

About You

• Proven senior management experience within a warehouse or logistics environment.
• Strong financial, analytical, and cost management skills.
• Excellent communication and influencing abilities.
• Deep understanding of warehouse processes and WMS systems.
• Track record of developing high performing teams.
• Confident decision maker with exceptional attention to detail.
• Strong IT skills, especially with spreadsheets, databases, and warehouse systems.

What can we offer you?

Competitive Salary Package and opportunity to grow within a large global company. In addition, employee benefits include:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
• Salary Sacrifice Cycle Scheme.
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and support for expert probate access.