Operations Manager

Operations Manager - PM Shift

Location: Mercia Park

Days: Mon Fri, 37.5 hours per week ( hours)

What you will be doing

• Lead all warehouse operations, including inbound, outbound, and reverse logistics.
• Ensure full compliance with Health & Safety and Group Audit standards.
• Control operational costs in line with budget and forecasts.
• Review weekly operational reports, investigate variances, and drive corrective actions.
• Plan resource levels to meet seasonal and volume fluctuations.
• Support recruitment and retention of warehouse staff.
• Mentor and develop team leaders, providing clear feedback and support.
• Ensure strong adherence to WMS processes.
• Handle employee relations and disciplinary matters in line with company policy.
• Build strong relationships with retail partners and internal stakeholders.
• Communicate business priorities clearly to warehouse teams.
• Lead continuous improvement initiatives to boost efficiency and performance.
• Inspire, manage, and develop warehouse leaders to achieve operational targets.
• Set clear KPIs and regularly review performance.
• Drive a positive, high performance culture through effective communication and leadership.
• Implement departmental policies and procedures to ensure safe and efficient operations.

About you

• Proven senior management experience within a warehouse or logistics environment.
• Strong financial, analytical, and cost management skills.
• Excellent communication and influencing abilities.
• Deep understanding of warehouse processes and WMS systems.
• A track record of developing high performing teams.
• Confident decision maker with exceptional attention to detail.
• Strong IT skills, especially with spreadsheets, databases, and warehouse systems.

What we can offer you

Competitive salary package and opportunity to grow within a global company operating in 90+ countries.

Benefits include:

• Enhanced annual leave entitlement from start, increasing with length of service.
• Salary sacrifice car scheme for ultra low emissions cars.
• Salary sacrifice cycle scheme.
• WeCare App for physical and mental wellbeing, including access to GPs.
• LifeWorks app for cashback and discounts.
• Life insurance with expert probate support.

Required checks

Successful candidates will undergo right to work checks and, where applicable, 5 year referencing and criminal record checks.