Operations Manager

Operations ManagerFacilities ManagementBristol An excellent opportunity has arisen for an experienced Operations Manager to oversee a high-profile, multi-site facilities management contract within a secure public sector environment. This role is well suited to someone with a strong background in PFI or long-term contractual service delivery, who is comfortable managing compliance, lifecycle planning, and stakeholder relationships across multiple sites. You will be responsible for leading a team and ensuring consistent operational performance across a portfolio of critical buildings.Key Responsibilities

• Lead the delivery of a multi-site contract, ensuring full adherence to contractual requirements and lifecycle obligations
• Manage operational performance, budgets, and service delivery across several locations
• Provide leadership and support to site-based teams, driving performance and development
• Oversee supplier performance, ensuring KPIs and SLAs are consistently achieved
• Ensure all health & safety and statutory compliance standards are met
• Develop and implement annual maintenance plans and long-term asset lifecycle strategies
• Chair regular client meetings, providing updates on performance and service delivery
• Promote a strong culture of governance, compliance, and customer focus
• Monitor and analyse contract performance, sharing insights with operational teams
• Conduct performance reviews and support employee wellbeing initiatives
• Identify and implement continuous improvement opportunities

About You

• Demonstrable experience minimum of 2 years managing PFI or similar long-term service contracts
• Background in multi-site operations within facilities management or a related sector
• Strong leadership skills with the ability to engage and influence stakeholders
• Proven experience managing budgets and delivering against performance targets
• Relevant technical or FM qualifications (e.g. IWFM, NEBOSH) are advantageous
• Resilient, proactive, and solutions-focused with a strong customer mindset

What's on Offer

• Competitive salary with regular review opportunities
• Clear career progression and development pathways
• Access to structured training and leadership development programmes
• Generous annual leave entitlement plus bank holidays, with options to purchase additional days
• Employer-supported pension scheme
• Flexible working arrangements where applicable
• Flexible benefits package including retail discounts, wellbeing support, and lifestyle perks
• Opportunities to participate in volunteering and community initiatives
• Inclusive and supportive working environment

Additional Information Security clearance will be required for this position.Should you wish to discuss, please do call RGB Recruitment Exeter and ask for Nicky Harris.