Operations Manager

At a glance:

Full-time starting May, with hybrid working

Mid (minimum 5 years experience)

Experienced-based salary between £45,000 -£55,000

London (minimum 3 office days/week)

Five-stars on Glassdoor

Generous 30 days holiday allowance plus bank holidays

Leading benefits package & competitive salary

Work for a Certified B Corporation

Opportunity to get in at the ground floor of a purpose-driven, fast-paced, fast-growth company in the outdoor industry; lots of scope for your growth!

What is the job role?

As Operations Manager, you'll own SunGod's end-to-end operations - from the moment a production order is placed with a supplier, to the moment a product reaches our customer. That means full accountability for our supply chain, inbound logistics, inventory health, and the teams that keep fulfilment running reliably every day.

You'll work closely with our Product, Commercial, Finance and Customer Experience teams, ensuring our operational infrastructure remains scalable, efficient and resilient as SunGod grows globally.

Key Responsibilities:

Supply Chain & Supplier Relationships

• Manage relationships with our supplier network, ensuring reliable production timelines and consistent product quality.
• Place and manage production orders aligned to demand forecasts and commercial priorities.
• Monitor supplier schedules and proactively manage delays or risks.
• Drive improvements in efficiency, cost and operational processes across the supply chain.
• Onboard new suppliers to strengthen and de-risk our supply chain.

Inbound Logistics

• Coordinate inbound shipments from suppliers to our warehouse and fulfilment partners.
• Own relationships with carrier and freight partners at a contract level, leading rate negotiations and renewals to ensure competitive terms.
• Handle all shipping documentation and customs requirements.
• Maintain visibility of inbound shipments across the business and identify opportunities to improve efficiency and margins.
• Coordinate operational setup of new products and ensure all operational requirements are in place ahead of product launches.

Inventory Management

• Own inventory accuracy across all our systems.
• Monitor stock levels across eCommerce, wholesale and retail, managing allocation to minimise stockouts.
• Reconcile inventory discrepancies across systems and physical stock locations.
• Develop operational reporting on inventory health, fulfilment performance and supply chain metrics.
• Track product defects using return data and customer feedback, working with suppliers on solutions and feeding insights back to the Product team.
• Oversee the returns and reverse logistics process, ensuring efficient handling and restocking of returned product.

People & Operations Leadership

• Own the operations budget, including freight spend and cost targets, reporting on performance against plan.
• Manage our Operations Coordinator, with accountability for 3PL management, order fulfilment and day-to-day operational execution.
• Maintain strong cross-functional communication and clear escalation processes for issues affecting customers.
• Work with our Sustainability Lead to reduce the environmental impact of our supply chain, guided by SunGod's triple bottom line of people, planet and profit.

Who are we looking for?

The ideal person has the following skills, experiences and competencies:

Solid experience in supply chain, operations or logistics, ideally within a consumer product or eCommerce business.

Strong attention to detail, particularly around data accuracy, process and documentation.

A clear and proactive communicator who keeps the business well-informed.

Experience managing or mentoring others, with a collaborative approach to leadership.

A genuine drive to build and improve, not simply to maintain.

What can we offer you?

Certified B Corporation

Working for a Certified B Corp means joining a community using business as a force for good, contributing to the triple bottom line; People, Planet and Profit.

Benefits

Enjoy flexible working hours and locations;

Generous 30 days holiday plus bank holidays;

Competitive starting salary with annual performance-based reviews

Free mental health support with unlimited access to Spill therapy;

Cycle to work scheme & annual bike servicing;

HealthShield Cash Plan;

Monthly financial health benefit;

16 hours of fully paid volunteering annually;

Annual SunGod team events;

Free product plus a family & friends discount;

Dynamic, stimulating and rewarding work in a purpose-driven company;

Central London office (Waterloo)

Flexible working

We thrive with high-performing individuals, offering both growth and flexibility in return. We prioritise your impact, not the time spent at a desk. We encourage the team to fit in hobbies and personal commitments around their work time, ensuring objectives are met and output is always to the highest standard.

As a collaborative team, we value a minimum of 3 days in the office each week, fostering our close-knit team.

Diversity & Inclusion at SunGod

SunGod values a diverse workforce. We're committed to recruiting people from all walks of life and backgrounds to reflect our customers and our community and to help make our business stronger. We're not looking for "culture fit" candidates, instead, we're looking for those who expand our culture, challenge business as usual and bring their whole selves to work. To support our people we offer family-friendly, inclusive recruitment and employment policies, flexible working arrangements and a range of benefits to suit your circumstances.

What to expect from this application

This application will ask a few questions about you and your experience.

You will be required to upload a CV at this stage, so it is ready for a future stage.

Based on your application, you may then be invited to complete a skills-based task followed by a panel interview and a final interview.

Blind Applications

In the first stages of our process, your name and other details will be hidden from your CV and application to remove potential unconscious bias in our hiring processes, and to ensure we hire the best candidate for the role.

A tip before you start

Before you begin, we recommend you take a moment to ask yourself these questions: Why me? Why this role? Why SunGod?tion skills