Operations Manager

Overview

Location: London - hybrid in office 2 days per week

Incisive Health is an award-winning healthcare policy, public affairs and communications consultancy with a presence in UK, European and International markets. The programmes and campaigns we develop change policy and transform lives, we know how to deliver the results that matter for our clients - and ultimately - for the patients they serve.

Proudly part of Inizio Evoke, a global health marketing, communications, and transformation platform unlocking growth through data-driven insights and human centricity. We are purpose-built to make Health more human.

We are currently looking for an operations manager to support our team of consultants across the business. As a natural communicator and problem solver, you will have experience working in a consultancy environment and support us with resourcing, staffing, vendor/contract management, culture, wellbeing and training initiatives, and general project management. You will collaborate with other operations personnel across the Inizio Evoke network, and report directly to Incisive Health's leadership team.

Job responsibilities

• General organisational development: Support operational committees in the updating and roll out of Inizio Evoke policies - tailoring from Group as needed
• Oversight of on/offboarding of all Incisive Health team members in collaboration with team assistant, HR and IT
• Support Managing Director/Head of Practice with change and project management
• Support Incisive Health workstreams on Learning & Development, Marketing and Culture and Wellbeing to coordinate trainings and events including Incisive Health Team away day

• Resourcing/Finance/Legal: Generating and analysing staff utilisation reports
• Work with finance to update the resourcing spreadsheet every 2 weeks
• Advise leadership team resourcing leads on team availability and allocations
• Liaison with contingent workers and IR35 management
• Developing contracts and invoice management
• Support move to a more streamlined resource management system post migration to Maconomy
• Support finance on organisational change management to support migration to Maconomy - team training and data analysis
• Reporting on lobbying activities to Public Affairs Board & Scotting of Lobbying Register

• IT: Creating group tickets for company-wide issues
• Troubleshooting IT onboarding issues for new joiners
• Following up on unanswered or unresolved individual tickets for prompt resolution

Who you are

As well as experience working in a consultancy environment, essential requirements include:

• Confident communicator and relationship builder
• Proficient in Microsoft Office suite, particularly Excel
• Familiar with Zoom, MS Teams, and IT ticketing systems (desirable)
• Quick to learn new systems/software with relative ease
• Comfortable with in-office and virtual meeting tech
• First Aid and/or Fire Warden qualified (or willing to train)
• Experience in onboarding and people-focused practices
• Highly organised with strong attention to detail
• Able to work strategically and collaboratively at all levels
• Experience with consulting business practices, resource management
• Generous annual leave
• Contributory company pension scheme
• Employee Assistance Program (EAP)
• Work where you work best (hybrid working policy)
• Various health and wellbeing benefits available
• Online training platform/programs
• Discretionary bonus scheme
• Community action focussed programs

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

UK & Ireland - Demographic questions

Voluntary Self-Identification: Inizio is committed to providing an environment where everyone has the confidence to be themselves and thrive. For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Any information that you do provide will be recorded in an anonymized format and maintained in a confidential file separate from personnel records. As set forth in Inizio's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Which best describes your gender identity? Which best describes your race or ethnicity? Do you have a physical or mental disability or medical condition that substantially limits a major life activity? Do you identify as LGBTQIA (Lesbian, Gay, Bisexual, Transgender, Queer/Questioning, Intersex, Asexual/Aromantic/Agender)?

Are you legally eligible/authorized to work in the country that you are applying? Will you now or in the future require visa sponsorship for employment?