Operations Escalations Specialist

Teya is building a financial platform for local businesses across Europe. We are seeking an Operations Specialist to own and resolve complex merchant issues, escalate to Product and Engineering, and drive improvements that prevent repeats.

You'll work between frontline teams, Product, and Compliance to ensure fair, well-documented outcomes and scalable processes. You will analyze tickets, coordinate with internal teams, and help shape tools and workflows that reduce manual work while keeping