Operations Data Analyst

Operations Data Analyst - Insurance (Delegated Authority) - London (Hybrid)

We're recruiting an Operations Data Analyst to join a growing, multi-platform insurance business operating across the UK and US markets. This role sits at the heart of the organisation's delegated authority operations, ensuring high-quality BDX and PAS data is delivered accurately, consistently and on time.

If you enjoy working with complex insurance datasets, improving data quality, and supporting the flow of analysis-ready information across underwriting, actuarial, portfolio management and compliance teams, this is an excellent opportunity to step into a role with real impact.

The Role

You'll work closely with the Senior Operations & Data Manager to oversee outsourced data services, validate incoming underwriting and claims data, and support the creation of structured, reliable datasets used across the business. This is a hands-on, detail-driven role where data quality, governance and operational control are central.

You'll also help build repeatable data processes, support automation, and contribute to dashboards and MI that drive decision-making.

Key Responsibilities

• Oversee outsourced operational and data services, with a focus on BDX and PAS data delivery
• Monitor data quality, timeliness and adherence to SLAs and control frameworks
• Act as an escalation point for data issues, supporting investigation and resolution
• Validate underwriting, premium and claims data and identify data quality issues
• Support the development and enhancement of data standards, governance and controls
• Prepare structured, analysis-ready datasets for underwriting, actuarial, portfolio management and compliance
• Contribute to repeatable data pipelines and automated reporting processes
• Produce and maintain operational MI and dashboards (e.g. Power BI)
• Collaborate with internal teams and outsourced providers to ensure consistent, high-quality data delivery

What We're Looking For

• Experience in an operations, data or reporting role within insurance
• Strong analytical skills and confidence working with insurance operational data
• Exposure to BDX and PAS data within a delegated authority, MGA or Lloyd's environment
• Excellent Excel and Power BI skills; experience with automated reporting or data pipelines is desirable
• Knowledge of SQL is advantageous
• Detail-oriented, proactive and solutions-focused
• Comfortable working with outsourced providers and escalating issues when needed
• Clear communicator able to work with both technical and non-technical stakeholders