Operations Coordinator

Overview

Job Title: Operations Coordinator

Location: Kensington Office, Harding Green

Working Hours:
Monday to Friday: 8:45 am to 6:00 pm (with an hour for lunch)
Possible to work from home 1-2 days a week
Rotational half-day Fridays

Responsibilities

• Coordinate day-to-day office operations, acting as the first point of contact for agents and the central support team.
• Oversee compliance documentation and ensure company policies and lettings regulations are followed.
• Support the onboarding of new self-employed agents, ensuring they are equipped with the tools, systems, and processes they need.
• Maintain accurate company records, databases, and reporting systems.
• Assist in the coordination of property marketing, listings, and advertising.
• Liaise with suppliers and service providers to ensure operational requirements are met.
• Support the delivery of internal projects, events, and initiatives.
• Provide administrative support across departments, including preparing reports, correspondence, and presentations.
• Continuously review and refine operational processes to improve efficiency and service.
• Act as a key link between leadership and agents, ensuring smooth communication across the business.

Requirements

• Previous experience in an operations or administrative coordination estate agency role.
• Strong organisational and multitasking skills, with the ability to manage competing priorities.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills, with the ability to liaise confidently with a range of stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM or property management software.
• A proactive, can-do approach with a willingness to take ownership of tasks.

What We Offer

• The opportunity to play a pivotal role in a dynamic, fast-growing property company.
• Share options in Harding Green.
• 25 days holiday + Christmas holidays.
• Rotational half-day Fridays (up to 13 extra days a year).
• Flexible working arrangements, with the option to work from home 1-2 days per week.
• Ongoing training and professional development.
• A collaborative and supportive work environment.
• Laptop provided for home use.