Operations Associate - South West London

Freelance Operations & Housekeeping Associate - London
Flexible Part-Time Work £18+ per hour

Are you looking for flexible work that fits around your existing commitments?

Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.

About Us

Pass the Keys is one of the UK's leading short-let management companies. We help homeowners earn more from platforms like Airbnb and by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.

Role Overview

As an Operations Associate, you'll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our properties. You'll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly.

Key Responsibilities:

• Fixing small handyman / maintenance jobs
• Delivering guest essentials and equipment to properties as needed
• Assisting guests with check-in, key exchanges and property access
• Running errands to resolve in-stay guest requests
• Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
• Conducting spot checks and reporting maintenance issues
• Assisting with linen stock management at the local storage unit
• Using the Pass the Keys app to log jobs, upload photos, and report damage or issues

What We're Looking For

• Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
• A reliable and punctual approach as our guests experience depend on a timely approach
• High standards and attention to detail, especially when it comes to cleaning and presentation
• Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
• Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
• Confident using a smartphone and mobile apps for job tracking and communication
• An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
• A good working knowledge of London's layout and neighbourhoods
• Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
• Basic handyman skills are a bonus - and having your own tools is essential for these tasks

What We Offer

• £18 per hour, depending on the task and time of day
• Flexible freelance work that fits around your lifestyle
• Immediate start with ongoing support from a friendly, professional team

A chance to grow with one of the UK's fastest-growing short-let platforms

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