Operations Associate - Fashion Retail

Operations Associate - Fashion Retail

The location of the role is Paddington, London (hybrid working).

The duration of the contract is 4 months.

The pay rate on offer is £23 - £24 per hour (via PAYE).

The client is a multinational high-street retailer.

Role Summary

An outcome driven Operations Associate, delivering end to end process stability across product set up and PO management, inbound compliance, and query/SRNI (Stock Received Not Invoiced) resolution. Provide structure, controls, and cross functional alignment.

Key accountabilities of the role

• Brandhypercare
  
  
  
  • Ensure brands are onboarded correctly to our ways of working and processes
  
  
  • Work with Finance, Buying & Merchandising and Brands to ensure all billing follows expected route for first AW26 deliveries
  
  
  
  


• Cross-functional integration & change delivery - drive structured problem-solving and ensure actions are delivered


• PO and pricing validation controls
  
  
  
  • Identify whether discrepancies are system driven, training driven, or discipline driven.
  
  
  • Recommend and implement improved validation controls to prevent SRNI issues.
  
  
  
  


• Data integrity controls
  
  
  
  • Diagnose root causes of recurring data issues (barcodes, manufacturer codes, pricing).
  
  
  • Define "what good looks like" for product set up post integration
  
  
  
  


• End-to-endBuyability and availability oversight
  
  
  
  • Map e2e process and establish a cross functional view of buyability blockers and systemic failure points
  
  
  
  


• Query log reduction and process stabilisation
  
  
  
  • Diagnose why query lines remain high and where bottlenecks sit
  
  
  • Work with Buying & Merchandising and Ops to clear backlog
  
  
  • Recommend process or automation changes to prevent re-accumulation
  
  
  
  


• SRNI process strengthening for transition
  
  
  
  • Ensure Buying & Merchandising team is fully equipped to manage SRNI (Stock Received Not Invoiced) during and after transition
  
  
  • Define transition process
  
  
  • Identify and close gaps in data, process or capability
  
  
  
  


• Ad hoc business analyst support for integration project activities

Key skills and experience

• Comfortable operating across functions and driving change


• Understanding of retail product lifecycle (e.g, product setup, PO creation, inbound logistics etc.)


• Strong problem-solving skills, attention to detail and ability to map end-to-end processes


• Self-starter. Ability to multitask, prioritise, and manage time effectively


• Strong collaboration, communication and stakeholder management skills


• Proficient in Microsoft Office tools, particularly comfortable using Microsoft Excel


• Experience using Netsuite or RITHUM CommerceHub is a plus (not essential)