Operations Administrator

Job Title: Operations Administrator

Location: Sevenoaks (Office-Based)

Salary: £30,000 - £38,000 DOE

Hours: Monday - Friday, 8:00am - 5:30pm

Job Type: Full-Time, Permanent

An established, family run security solutions provider with decades of industry experience is seeking an Operations Administrator to join their growing team at their new Sevenoaks site.

This is an excellent opportunity for an organised and proactive administrator with strong customer service skills and experience coordinating schedules within a service based environment.

Role

You will play a key role in supporting the operations team, ensuring installations, additional works, and routine maintenance visits are scheduled efficiently while delivering a high standard of customer service.

Key Responsibilities

• Sending estimates on behalf of surveyors
• Following up with customers regarding quotations and queries
• Liaising with customers via phone and email
• Processing quote and additional work acceptances
• Scheduling new installations and additional works
• Ordering equipment for approved works
• Acting as the first point of contact for incoming calls and enquiries
• Sending monthly maintenance reminders and contract renewal invoices
• Booking routine maintenance visits
• Arranging surveys for prospective clients
• Scanning, post handling and general administration
• Diary management and providing administrative support to the wider team

Candidate Profile

• Previous experience in an operations, service or scheduling role
• Confident in managing diaries and coordinating field based teams
• Strong telephone manner and written communication skills
• Highly organised with excellent attention to detail