Operational Transformation Coordinator

• Location: Brussels
• Start Date: Immediate
• Contract Type: Freelance/Full-time

Role Summary

The Operational Change Coordinator will assist in embedding new operational processes and IT systems at the Brussels site, as part of a large-scale digital transformation program. The role works closely with the project team and reports to the Senior Operational Change Manager. This position requires a practical, hands-on approach with strong collaboration across site teams.

Responsibilities

Operational Support

• Analyze and document how upcoming changes affect daily operations.
• Help integrate updated processes and systems into routine workflows.
• Assist in developing or updating standard procedures, guides, and instructions.
• Simplify technical and operational information for end users.
• Provide on-the-ground support after new processes or systems go live.

Coordination & Monitoring

• Track progress and measure adoption metrics.
• Prepare summaries and updates for team meetings or management reviews.
• Participate in workshops and alignment sessions.
• Identify obstacles, potential risks, and inconsistencies, and escalate when needed.

Training & User Assistance

• Adapt training materials to site needs and languages.
• Support employees during training and initial system usage.
• Ensure learning materials are practical and help achieve smooth adoption.

Communication & Stakeholder Interaction

• Create and share information materials with site teams.
• Serve as a contact point for change-related questions or support.
• Build strong working relationships across IT, production, quality, engineering, and maintenance.
• Collect feedback and suggest improvements to processes and communication.

Qualifications

Experience & Skills

• 2-5 years in operational support, internal communications, or change coordination.
• Familiarity with industrial or operational environments.
• Strong understanding of workflows and business operations.
• Excellent written and verbal communication skills.
• Good organizational and multitasking abilities.
• Comfortable collaborating with management and shop-floor teams.
• Proficiency with tools such as SharePoint, Teams, and presentation software.

Languages

• French and English - required.
• Dutch - a plus.

Profile

• Junior to mid-level professional.
• Collaborative, hands-on, and site-oriented.
• Comfortable working directly in operational areas.

Why This Role

• Be involved in a major site transformation initiative.
• Work closely with diverse teams in production, quality, IT, and engineering.
• Gain experience in operational adoption of new systems and processes.